User guide

106 Support and Updates
Figure 94. Tech Support Screen
3. Click the DOWNLOAD button.
You will receive a screen prompt to save the file on your local disk. Enter a name for the file
and click Save. The software will create a file with your user data, a capture of the event log
files, and a capture of all configuration information. Technical support representatives will be
able to work with this information to assist with solving your problem.
4. Click the CLOSE button on the Technical Support window.
5. When requested by a technical support representative, E-mail the saved file.
Updating Embedded StorView Software
To update the Embedded StorView software:
1. Click the About button.
Figure 95. About Screen (Embedded StorView)