Operation Manual

SFX SERIES USER’S GUIDE
Rev 2.2 107
Warranty Repair Return Procedure
Before any warranty repair can be accomplished, a Return Material Authorization (RMA) number must be received. It
is at this time, that the Seller will authorize the product or part to be returned to the Seller’s facility. The RMA number
may be requested by contacting an International Datacasting Customer Service Representative at:
International Datacasting Corporation
50 Frank Nighbor Place
Kanata, Ontario K2V 1B9
Attn: Customer Service
Tel: [phone] | Fax: [phone]
Email:
[e-mail]
Any product returned to the Seller for examination must be sent prepaid via the means of transportation indicated as
acceptable to the Seller. The RMA number must be clearly marked on the shipping label. Returned products or parts
should be carefully packaged in the original container, if possible, and shipped to the above address.
Non-Warranty Repair
When a product is returned for any reason, the Customer and its shipping agency shall be responsible for all damage
resulting from improper packing and handling, and for loss in transit, not withstanding any defect or nonconformity in
the product. By returning a product, the owner grants the Seller permission to open and disassemble the product as
required for evaluation. In all cases, the Seller has the sole responsibility for determining the cause and nature of
failure, and the Seller’s determination with regard thereto shall be final.
Contacting IDC for More Information
Detailed technical Application Notes, Manuals and Addenda are available from International Datacasting, including
specialized information required to use the Terminal Interface, SNMP, XD or the Pro Audio and Pro Video versions of
your SFX Series SuperFlex Receiver.
To obtain copies of these, or for any other help you require, please contact:
Notas técnicas, Manuales e Información adicional están disponibles por parte de International Datacasting, incluyendo
información especializada sobre como usar la interfase de Terminal, SNMP, XD o sobre las versiones Pro Audio y Pro
Video de sus receptores SuperFlex de la serie SFX.
Para obtener copias de estos documentos, o para cualquier otro tipo de ayuda que requiera, por favor contacte:
Customer Service Department
International Datacasting Corporation
Tel: [phone] Fax: [phone]
Email:
[e-mail]
or
Sales Department
International Datacasting Corporation
Tel: [phone] Fax: [phone]
Email:
[e-mail]