Operator Service Manual For printer model: MB400i D508 / D512 / MB410i PN: 9001177B 9001193 www.satoamerica.
SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support: (704) 644.1660 Technical Support Fax: (704) 644.1661 E-Mail: satosales@satoamerica.com techsupport@satoamerica.com www.satoamerica.com Copyright 2008 SATO America, Inc. All rights reserved WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE.
TABLE OF CONTENTS OVERVIEW 1.1 Introduction .......................................................................................................... 1-2 INSTALLATION Safety Precautions..................................................................................................... 2-2 2.1 Unpacking............................................................................................................. 2-4 2.1.1 Printer Part Names....................................................................
5.6 Local Area Network Interface..............................................................................5-7 5.7 WIRELESS LAN INTERFACE (802.11 b/g)..........................................................5-8 TROUBLESHOOTING 6.1 Initial Checklist .....................................................................................................6-1 6.2 Checking the IEEE1284 Parallel Interface..........................................................6-1 6.3 Error Signals..............................
Section 1: Introduction OVERVIEW 1 Thank you for your investment in this SATO printer product. This Operator’s Manual contains basic information about the installation, setup, configuration, operation and maintenance of the printer.
Section 1: Introduction 1.1 INTRODUCTION The SATO D508/D512 Printer Operator Manual provides information for installing and maintaining D508/D512 Direct Thermal printers. It is recommended that you become familiar with each section in this manual before installing and maintaining the printer. The major difference in the D508 and the D512 printers is the resolution of the print head. The D508 with its 203 dpi head provides an economical labeling solution for most applications.
Section 1: Introduction 1.
Section 1: Introduction 1.1 GENERAL SPECIFICATIONS (CONT’D) Attribute MEDIA Media Type Label Thickness (Label + backing paper) Label Form Label Size (adhesive labels) Roll and fanfold 0.0026” (0.6 mm*) - 0.007” (* 0.19 mm) *Check with your dealer regarding conditions for using thin 0.002” (06 mm) labels Roll Label: Maximum outer diameter of 4.33” (110 mm) face out Core Inner Diameter of 1.5” (40 mm) Outer Diameter: 4.33” (110 mm) Fan-fold label: Max. foldable height: 3.
Section 1: Introduction 1.
Section 1: Introduction 1.
Section 1: Introduction Optional Accessories 220V Power Supply Internal Cutter IEEE1284 Interface Serial Interface LAN Interface USB Interface RFID Wireless LAN Interface Auto-switching User or factory installed Internal option allowing labels to be cut at specified intervals. Parallel interface. Factory or User installable High Speed RS232 Interface option, 9600 bps to 57.6 Kbps. Factory or User installable. TCP/IP Protocol Interface option. Factory or User installable.
Section 1: Introduction SATO D508/D512 Operator Manual Page 1-8
SECTION 2: INSTALLATION INSTALLATION 2 This section assists you in unpacking the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and controls.
SECTION 2: INSTALLATION SAFETY PRECAUTIONS SAFETY PRECAUTIONS Please read the following information carefully before installing and using the printer THE CAUTION SYMBOL Whenever the triangular Caution logo appears in this manual, pay special attention to the warning(s) cited below it. Failure to abide by the warnings may result in injury or damage to property.
SECTION 2: INSTALLATION GENERAL PRECAUTIONS • When using head cleaning liquid, note that it is flammable. Never heat it or throw it into a fire. Keep it out of children’s reach to avoid accidental consumption. Should this occur, consult a doctor immediately. • When opening/closing the cover, beware of getting your fingers caught. Also, hold the opening/closing cover well so that it will not slip and fall onto the hand. • After printing, the print head remains hot.
SECTION 2: INSTALLATION 2.1 UNPACKING When unpacking the printer, take note of the following: 1 The box should stay right-side up. Lift the printer out of the box carefully. 4 If the printer has been stored in the cold, allow it to reach room temperature before turning it on. 2 Remove the plastic covering from the printer. 5 Set the printer on a solid, flat surface. Inspect the shipping container and printer for any sign of damage that may have occurred during shipping.
SECTION 2: INSTALLATION 2.1.
SECTION 2: INSTALLATION 2.1.1 SETTING UP THE PRINTER Consider the following when setting up the printer: Locate a solid flat surface with adequate room to set the printer. Make sure the AC adaptor can be located so that the AC power cable can be attached to the printer and an AC power outlet. The location should be near the host or computer terminal. The maximum distance recommended is: - 10 feet for a Parallel interface cable.
SECTION 2: INSTALLATION 2.2 LOADING MEDIA The SATO D508 / D512 printer can print to direct thermal die-cut labels, tags or continuous media. The media supply can be either in Roll or Fanfold format. Roll Media Roll media should be between 0.98" (25 mm) and 4.3" (110 mm) in width and wound face-out on a core with a minimum internal diameter of 1.6" (40 mm). 1. Make sure the printer is turned OFF. 2. Open the Top Cover by pressing on cover release points located on the right-hand side of the printer.
SECTION 2: INSTALLATION 6. Route the label material through the Paper Sensor Assembly and over the Platen. Note that the Sensor is part of the left Label Roll Guide so that the Paper Sensor is always positioned in the same location relative to the left edge of the label. Platen 7. Close the Top Cover. 8. Press the LINE button so that the printer is in the OFF LINE mode and then press the FEED button. The label should advance to the next index (label gap) position.
SECTION 2: INSTALLATION 6. Close the Top Cover. 7. After loading the label media, it is recommended that you run a Test Print to make sure the labels are correctly loaded and printed. Roll-label path Fanfold-label path Overview of the fanfold-paper loading path 2.3 LABEL SENSING The SATO D508 / D512 printer uses label Gap (see-through) sensing. The Sensor Assembly is located on the left edge of the media and is automatically positioned by the Paper Guides.
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Section 3: Configuration and Operation CONFIGURATION AND OPERATION 3 Before using the printer, it is best to read this manual thoroughly first. Otherwise, you may disturb default settings around which the instructional procedures in this manual are based upon. 3.1 OPERATING PANEL The Operator Panel consists of three LED indicators and three switches. POWER The green LED lights up when the printer is ON. ERROR The red LED lights up when there is a system fault such as an unlatched print head.
Section 3: Configuration and Operation 3.2 THE REAR PANEL All of the printer cable connectors are located on the Rear Panel, as follows.
Section 3: Configuration and Operation 3.3 THE CONFIGURATION PANEL The Configuration Panel is accessible when you lift up the top cover. The panel consists of an eight-position DIP switch, four adjustment potentiometers and a sevensegment LED Error Status display. Receptacles for connecting the optional Cutter (factory installed) are also located on this panel.
Section 3: Configuration and Operation Switches 1–3: Paper Handling settings These three switches select the method used for controlling paper handling: Continuous mode - (default mode) Does not use the sensor for paper indexing. The paper movement will stop after all the label data has been printed. Tear Off mode - Paper is fed out to the cut/tear off position after printing is complete. Before the next label is printed, the paper is pulled back in to the first print line position.
Section 3: Configuration and Operation Switch 5: Head Check Enables or Disables the printer function that checks the print head automatically. DSW5 Mode Off Disabled On Enabled Configuration Switch ON OFF 1 Switch 6: VR1 Potentiometer Adjustment mode Selects the function adjusted by VR1. When placed in the Off position, VR1 will adjust the media tear-off / cut (backfeed distance) offset value over a range of +/- 3.75 mm. When placed in the On position, VR1 will adjust the print darkness range.
Section 3: Configuration and Operation Switch 8: Unused This switch is reserved for future use.
Section 3: Configuration and Operation 3.4 ERROR CODES The ERROR display is a seven-segment LED array that provides information on error conditions detected by the printer.
Section 3: Configuration and Operation 3.5 OFFSETS There are two offset settings stored in the printer; one for the Cut mode and one for the Tear-Off mode. These two offsets can be set independently and will remain in the printer until a new command is received changing the setting or until power is turned off. The default settings can be determined by printing a User Test Label.
Section 3: Configuration and Operation 3.6 POTENTIOMETER ADJUSTMENTS PITCH OFFSET This can be done using the VR4 potentiometer on the Configuration Panel. This potentiometer is set at the factory so that it has a range of +/-3.75 mm. The midpoint setting should have no effect on the label pitch. Turning the potentiometer all the way clockwise should move the print position 3.75 mm upwards towards the leading edge of the label.
Section 3: Configuration and Operation 3.6 POTENTIOMETER ADJUSTMENTS (CONT’D) Print Darkness A fine adjustment for PRINT DARKNESS can be made using potentiometer VR1 on the Front Operator Panel. It provides a continuous range of adjustment, allowing you to make precise changes. Turning VR1 clockwise will make the print darker, and counterclockwise will make it lighter. 1. Place DSW6 on the Configuration Switch in the ON position. 2. Turn the Power Switch OFF. 3.
Section 3: Configuration and Operation 3.7 DATA DUMP DIAGNOSTIC LABEL The contents of the printer buffer can be examined using the DATA Dump mode. This printout labels each line of the received data in the left hand column, the data in the middle column followed by the same data in ASCII format in the right-hand column. 1. Turn the printer OFF. 2. Place DSW7 on the configuration Switch in the ON position. 3. Turn the printer ON. 4. Transmit data to the printer. 5. The data received is printed on the label.
Section 3: Configuration and Operation 3.8 PRINTING TEST LABELS 1. The User Test Label prints the current default settings of the printer. 2. Press the FEED button while turning the power ON. 3. When the printer beeps, release the FEED button. 4. To print a large (4" wide) test label, press the LINE button. To print a small (2" wide) test label, press the FEED button. 5. The printer will continuously print the USER TEST LABEL until the FEED button is pressed.
Section 3: Configuration and Operation 3.9 PRINTING FACTORY/SERVICE TEST PRINTS The Factory/Service Test Label prints the internal operating parameters of the printer. 1. Release the print head. (see “Releasing/Replacing the Print Head” on page 4-3). 2. Press the LINE and FEED buttons while turning the printer ON. 3. When the printer beeps, release the LINE and FEED buttons. The printer will then beep 3 times indicating it is in the Factory/Service Print Test mode. 4. Relatch the Print Head. 5.
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SECTION 4: CLEANING AND MAINTENANCE CLEANING AND MAINTENANCE 4 4.1 INTRODUCTION This section provides information on user maintenance for the SATO D508/D512 printers. This section contains the following information. • • • • Adjusting the Print Quality Cleaning the Print Head, Platen and Rollers Replacing the Print Head Replacing the Fuse 4.
SECTION 4: CLEANING AND MAINTENANCE Print Speed The other method of controlling print quality is by controlling the speed at which the label is printed. It is especially critical when printing "ladder" bar codes (bar codes printed with the bars parallel to the print line). When printing a "ladder" bar code, it is important to allow the head to cool sufficiently before stepping to the next position. If it does not have sufficient time to cool, the bar will be "smeared" on the trailing edge.
SECTION 4: CLEANING AND MAINTENANCE 4.3 CLEANING THE PRINT HEAD, PLATEN AND ROLLERS (CONT’D) Cleaning the Platen and Paper Roller 1. Before starting, get ready an approved cleaning kit from your SATO dealer or the kit supplied with the printer. Make sure the printer is OFF, and remove the power cable. 2. Lift up the Top Cover. 3. The platen roller is the black rubber roller near the front panel. The print rollers are located at the print head assembly, near the fanfold-label loading window. 4.
SECTION 4: CLEANING AND MAINTENANCE 4.4 RELEASING/REPLACING THE PRINT HEAD The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Contact your local SATO representative for information on obtaining a new print head. You will also need a No. 2 Phillips screwdriver (a magnetic tip is helpful) for the replacement procedure. 1. Make sure the printer is OFF, and remove the power cable. 2. Lift up the Top Cover. 3.
SECTION 4: CLEANING AND MAINTENANCE 4.4 CLEANING THE SENSOR The gap sensor is used to control the positioning of the label. It is a transmissive see-thru sensor that detects the edge of the label by looking through the backing paper which is translucent and detecting the presence of the opaque label. So when dust, dirt or other foreign matter interferes with the light path of the sensor, erratic label positioning occurs. The sensor should thus be cleaned regularly, after every two rolls of labels. 1.
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SECTION 5: INTERFACE SPECIFICATIONS INTERFACE SPECIFICATIONS 5 5.1 INTERFACE TYPES The SATO D508 / D512 printer can be ordered with any of the interfaces described in this section. The user can specify the desired interface at the time of placing an order. Thereafter, if the user needs to change the interface, it is a simple matter of purchasing a suitable interface card from a SATO dealer.
SECTION 5: INTERFACE SPECIFICATIONS 5.2 THE RECEIVE BUFFER This printer has the ability to receive a data stream from the host in one of two ways. The receive buffer may be configured to accept one print job at a time or multiple print jobs. The single job print buffer is generally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.
SECTION 5: INTERFACE SPECIFICATIONS 5.2 THE RECEIVE BUFFER (CONT’D) Multi Job Buffer The printer is able to continuously receive print jobs, compiling and printing other jobs at the same time. It acts much like a "print buffer" to maximize the performance of the host and the printer. When you are using the RS232 Serial interface, the Multi Job Buffer uses either the Ready/ Busy with DTR (pin 20) or X-On/X-Off flow control protocols.
SECTION 5: INTERFACE SPECIFICATIONS 5.3 IEEE1284 PARALLEL INTERFACE The parallel interface for this printer conforms to the IEEE1284 specification. It will automatically detect the IEEE1284 signals and operate in the high speed mode. If it does not detect the IEEE1284 signals, it will operate in the standard Centronics mode, which is significantly slower. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities.
SECTION 5: INTERFACE SPECIFICATIONS 5.4 RS-232C INTERFACE The High Speed Serial Interface is an factory installed option that must be installed in the printer at the time of order. The D508 / D512 recognizes the RS-232 interface automatically.
SECTION 5: INTERFACE SPECIFICATIONS 5.4.1 RS-232C INTERFACE SIGNALS Pin Direction Signal Definition 1 Reference FG (Frame Ground) 2 To Host TD (Transmit Data) -Data from the printer to the host computer. Sends X-On/X-Off characters or status data (Bi-Directional protocols). 3 To Printer 4 To Host RTS (Request to Send) -Used with Ready/Busy flow control to indicate an error condition.
SECTION 5: INTERFACE SPECIFICATIONS 5.4.2 READY/BUSY FLOW CONTROL Ready/Busy is the hardware flow control method for the serial interface on the printer. By raising/lowering the voltage level on Pin 20 of the RS232 port, the printer notifies the host when it is ready to receive data. Pin 4 (RTS) and pin 20 (DTR) are the important signals on the printer for this method of flow control. The host must be capable of supporting this flow control method for it to function properly. 5.4.
SECTION 5: INTERFACE SPECIFICATIONS 5.7 WIRELESS LAN INTERFACE (802.11 B/G) The wireless print server provides easy printer interface with 802.11G Wi-Fi compliant networks free of wired connections. Each printer is shipped with an integrated driver and interface installed. The driver must be loaded onto the host computer and configured to run one of the supported protocols. SPECIFICATIONS Variable Data Rates 54, 11, 5.5, 2 and 1 Mbps Frequency Band 2.
SECTION 5: INTERFACE SPECIFICATIONS LED INDICATOR STATUS INDICATOR 1 INDICATOR 2 INDICATOR 3 DESCRIPTION ON OFF OFF Weak Signal (1-50%) ON ON OFF Moderate Signal (50-75%) ON ON ON Strong Signal (75-100%) OFF OFF ON 802.
SECTION 5: INTERFACE SPECIFICATIONS SATO D508/D512 Operator Manual Page 5-10
SECTION 6: TROUBLESHOOTING TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on the SATO D508 / D512 printer. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is divided into three parts: • • • 6 Observations Initial Checklist Checklist for the Parallel Interface Checklist for the RS232C Serial Interface 6.1 INITIAL CHECKLIST 1. Is the printer powered up and ON LINE? 2.
SECTION 6: TROUBLESHOOTING 6.2 USING THE IEEE1284 (PARALLEL) INTERFACE (CONT’D) Observations This may mean that the computer doesn’t know the printer is there. Verify that: a. Both ends of the cable are securely inserted into their respective connectors b The printer is ON LINE c. The cable is not defective. There are other things that can cause this error message on your computer, but at this stage, a defective cable may be one of the reasons 6.
SECTION 6: TROUBLESHOOTING 6.2 CHECKING USING THE PARALLEL INTERFACE (CONT’D) If you are using BASIC, it may be adding these characters automatically as the line wraps. Adding a “width” statement to your program can help to suppress these extra 0D 0A characters by expanding the line length up to 255 characters.
SECTION 6: TROUBLESHOOTING 6.3 CHECKING THE RS232C (SERIAL) INTERFACE Observations 1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB- 25S Male) and to the RS232C connector on the printer? (Warning: when disconnecting or connecting interface cables, always make sure the printer is OFF. Otherwise, the printer’s interface may suffer damage that is not covered by the warranty.) 2.
SECTION 6: TROUBLESHOOTING 6.3 ERROR SIGNALS The 7-segment LED display, Front Panel LED Indicators and Buzzer combine to provide a visual/ aural indication of the type of error encountered. For information on error messages and icons, proceed to the next section.
SECTION 6: TROUBLESHOOTING 6.3 CHECKING THE 802.11G WIRELESS INTERFACE 1. Is the antenna properly and completely installed? 2. Is the interface properly seated in the printer? 3. Are the green connection lights on the back of the interface board illuminated? 4. If it is not obtaining an IP address, check the SSID or encryption and ensure those were properly entered. 5.
1SATO CONTACTS 2 3 4
6 SATO GROUP OF COMPANIES Asia Pacific & Oceania Region SATO ASIA PACIFIC PTE. LTD. 438A Alexandra Road #05-01/04, Alexandra Technopark, Singapore 119967 Tel: +65-6271-5300 Fax: +65-6273-6011 Email: technical@satoasiapacific.com www.satoasiapacific.com SATO AUTO-ID MALAYSIA SDN. BHD. SATO NEW ZEALAND LTD. 30 Apollo Drive, Mairangi Bay Auckland, New Zealand Tel: +64 9-477-2222 Fax: +64-9-477-2228 Email: global.warranty@satonewzealand.com www.satonewzealand.com European Region No.
