User manual

Preliminary MAVIX
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TROUBLESHOOTING
Most of the problems found in the operation of the MAVIX Management Suite
components are related to the IP environment and data-com equipment, and as such
require the use of IP related capabilities in order to solve them
In case of failure to record video streams, the common tools to be used are:
Ping: Use this IP tool to check whether the recording unit “sees” the camera
station to be recorded.
IP Addressing: Check the IP addresses of the units involved. If the units are
connected to the same sub-net, then verify their IP addresses. If the units are
connected to different sub-nets, verify that the default gateways addresses in
both ends are correct, and by using the Ping tool verify the units at both ends
“see” one each other.
Sniffer: Check whether the network throughput is reasonable, about 75% for
switched environments, and 40% for shared environments.
CPU usage: Check that the CPU usage in the StreamR unit is about 50%
when recording.
Firmware version: Make sure the software version installed in the
Mediaracer unit is up to date. If not, use the System Configurator to upload
the correct version to the unit.
System Configurator: Remember that every user or hardware device must
be first defined by the Configurator application, and access rights should be
given to users intending to use those devices. Following this step, the other
applications must be updated (using the Refresh-Configuration option) so that
changes or new definitions will be reflected.