User manual

66
Black or Missing Scans
On occasion, users have started to scan an object only to have the object turn
into a solid black mass and/or a single black dot.
A vase converted into a
black mass during
scanning.
A vase converted into a
single black dot during
scanning
These problems are typically a result of the user’s computer not having enough
memory or capacity to process the scan and mesh correctly, or because there is
an issue with the graphics card driver.
For a memory issue, users can reduce the number of points displayed by
following these instructions:
1. Close the software;
2. Go to c:\Program Files\Matter and Form\Scanner\EchoScan.exe (CONFIG
file) and double-click the Config file;
3. Once the Config file is open, you will have access to the program
settings. Note: Changing settings other than instructed may cause your
scanner software to stop working properly. Please be careful when opening
this file;
4. Locate “<appSettings>”;