User guide

General problem solving

What happens What to do

You made a video recording of

a digital channel and all or

part of the programme was

not recorded.

• Make sure your VCR is properly connected.

• Make sure it is tuned to the Digital Box output.

• Make sure your Digital Box was set to the channel you wanted to record.

• Switch the VCR to the appropriate AV input.

You have forgotten your PIN. • Press the [MENU] button on your remote. Select 'software revisions' from the bottom of this

menu. Then select 'software version' from this menu. Press the numbers 1478. The PIN will

be reset. The box will go into standby mode and the splash screen will be displayed when the

box is powered on. Any settings (such as timer events) will need to be set up again.

You cannot see digital

channels after you have

moved your Digital Box to a

different house.

• Scan for channels again. Please refer to the section: Channel Tuning - Scanning for Channels.

• It is possible that the aerial at your new house is not adequate to receive digital TV or that

there is a poor signal in your area. You may need to consult an aerial installer.

The picture is sometimes

distorted/rolls sideways

• When the widescreen option in ‘TV Setup’ is set to ‘Full frame’ some 4:3 (square) TVs may

lose synchronisation when a widescreen programme is broadcast. If your TV has this problem,

change the widescreen option in the TV Setup menu to ‘letterbox’ or ‘centre cutout’.

Subtitles do not appear

although they are set to 'on'.

• Some programmes are transmitted without subtitles.

The picture appears to be

'squashed' or 'cut off'.

• Make sure your TV settings are correct. Please refer to the section: Setup Menu - TV setup.

I forgot to plug in the aerial

when I set up the Digital Box

• Switch off your Digital Box at the mains supply. Plug in the aerial. Switch the Digital Box

mains supply back on. Please refer to the section: Channel Tuning - Scanning for Channels.