User guide

General problem solving
17
What happens What to do
Your Remote control isn't
working.
Make sure you are pointing the remote control directly at your Digital Box and that nothing is blocking
the line of sight. Make sure the box is not in ‘Timer mode’ (green light flashing) - if it is, press [EXIT].
Check the batteries in your remote control. Replace them if required.
The Digital Box does not
seem to work/there is
nothing shown on the
TV.
Is there a green light on the front panel? If No:
• Press the [POWER] button on your remote control.
• Make sure that all cables are firmly connected to the Digital Box and TV/VCR.
• Check that the Digital Box is properly plugged in to the power supply.
If Yes:
• Check you have the correct channel selected on your TV set.
• If a VCR is connected between the Digital Box and the TV, ensure that it is on and all cables are
correctly attached.
• Check if your VCR is causing the problem by connecting the Digital Box directly to your TV.
The picture and/or sound
keeps breaking up.
There are several possible causes of this type of problem: Your signal may be weak. You may have an
old, low-performance or damaged aerial or cable between your aerial and TV. If you have an amplifier
for your aerial, it may need to be upgraded.
• Press [MENU]. Select Channel Setup and press [OK]. Select Status and press [OK].
• Check for any obvious damage to the aerial and cables and make sure that the connectors are
properly fitted. If this does not work, have your installation checked by a professional; your aerial
may provide a better signal if it is relocated.
• Check the digital TV coverage in your area - see your retailer, or call the Digital Helpline number on
page 19.
You are missing some
channels.
• Some TV channels are not available in every area. For advice on coverage in your area contact
Freeview on 08708 80 99 80 or visit www.freeview.co.uk.
• You may need to rescan the digital channels. Please refer to the section: Channel Tuning - Scanning
for Channels.