User guide

Understanding the messages on your Digital Box
16
Message Possible cause What to do
No Channels. No channels have been stored on the
Digital Box.
The Box needs to be tuned into the
available broadcasts. See the section:
Channel Setup - scanning for channels.
Encrypted channel/Data channel. You may be on a data-only channel or the
channel may have been encrypted by the
broadcaster.
Try switching to a different channel.
No signal. Your TV aerial may not be properly
connected. The signal from your aerial
may be too high or too low or distorted
by something between your aerial and
the Digital Box.
Check your aerial and any connections
between the aerial and the Digital Box.
Try re-scanning the channels (see Service
Setup - scanning for channels).You may
need to consult an aerial installer.
No channel/No channels added. Your Digital Box was unable to detect and
decode any digital channels during
installation.
Check all of the aerial connections. Check
that the digital signal is available in your
area. Call Freeview on 08708 80 99 80.
On Programme Guide: Select the channel
for information.
The Digital Box is unable to receive
information about the programmes being
transmitted on this channel.
Change to the channel and wait for the
Digital Box to receive the required
information (the broadcasters normally
send this several times per minute).
Censored/Locked. The channel has been censored or locked
by the Parental Control settings.
See the section on Parental Control
settings.