User guide

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Appendix D, RT.X100 Xtreme Customer Support

Getting the most support

If you have a problem that you’re unable to solve by referring to your RT.X100

Xtreme documentation, please contact your Matrox RT.X100 Xtreme

representative. He or she should be able to help you quickly correct any

installation or system configuration problem.

If your representative is unable to solve your problem, contact Matrox for further

information and assistance.

Only customers who’ve registered their RT.X100 Xtreme are eligible to receive

customer support service by phone. You can register your RT.X100 Xtreme

online by choosing

once you’ve installed Matrox X.tools as explained on page 35. You can also

videoweb/support.

Registering your RT.X100 Xtreme entitles you to free software updates, special

promotional offers, and access to the Matrox RT.X100 Xtreme User Forum, our

dynamic web forum for users who want to share their experiences and learn more

about RT.X100 Xtreme. As a registered Matrox RT.X100 Xtreme user, you’ll

have full access to fxzone.matrox.com, where you can share realtime effects and

download new effects, and www.matrox.tv, where you can post your streaming

video clips for free.

Keep up to date with our web site

In addition to registering your RT.X100 Xtreme, our web site offers you up-to-

the-minute information about Matrox products, free software updates, access to

our support databases, and a complete list of computer equipment compatible

with Matrox RT.X100 Xtreme. Be sure to place our site in your favorites or

bookmarks: www.matrox.com/videoweb/support.