User guide

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Chapter 15, RT.X100 Xtreme Troubleshooting
Export issues
Unable to export to tape via DV-1394
Possible cause 1 Non-compatible device You may be using a non-
compatible DV-1394 device.
Solution Use only compatible DV-1394 devices For an updated
list of compatible DV-1394 devices, see the RT.X Support
section of our web site at www.matrox.com/videoweb/
support.
Possible cause 2 Video preview during export enabled On certain
systems, export to tape will not work if video preview
during export is enabled.
Solution Disable video preview during export Clear Enable
video preview during export
in the Matrox Advanced
Settings
dialog box on the DV-1394 page (choose
Project > Project Settings > General > Advanced
Settings
). Be aware that the preview will be disabled on
your computer monitor. You’ll still be able to preview the
video you’re exporting on your NTSC or PAL video
monitor, assuming you’ve connected the analog video
output of your DV-1394 device to your video monitor.
¦NoteIf you clear the Enable video preview during
export option after a failed DV-1394 export to tape, you
’ll
need to restart your computer before starting the export to tape
again.
Possible cause 3 Using Print to Video You may be trying to print to video
instead of exporting to tape.
Solution Use Export to Tape In Adobe Premiere, choose File >
Export Timeline > Export to Tape
.
Export to Tape dialog box does not provide options as
documented in the RT.X100 Xtreme manual
Possible cause Matrox DV-1394 Device Control not selected You may
be using the Adobe Premiere DV device control instead of
the Matrox DV-1394 device control. To perform a Matrox
DV-1394 export to tape, you must set your device control
to
Matrox DV-1394 Device Control.
Solution Select Matrox DV-1394 Device Control Choose Edit >
Preferences > Scratch Disks and Device Control
.
Under
Device Control, select Matrox DV-1394 Device
Control
. When you export your Timeline to DV tape, the
Matrox DV Export to Tape dialog box will be displayed.