User guide

261
Problems, possible causes, and solutions
Capture issues
Can’t capture with DV-1394, Y/C, or composite input
Possible cause 1 Incorrect connections to breakout cable You may not
have properly connected your video camera or deck to the
breakout cable.
Solution Check connections Make sure you have properly
connected your devices to the breakout cable. See
Chapter 3, “Installing Your RT.X100 Xtreme and
Connecting Your Devices.”
Possible cause 2 Incorrect video input settings Your video input
settings in Adobe Premiere may not be correct.
Solution Make sure video input settings are correct In
Premiere, make sure that you have selected the proper
video input for your device in
Project > Project
Settings > Capture > A/V Inputs
. Under Video
Source
, make sure you’ve selected the source you want to
use (
Composite, S-Video, or DV-1394). If using a DV-
1394 device for capture, make sure that Matrox DV-1394
Device Control is set in
Edit > Preferences > Scratch
Disks and Device Control
.
Possible cause 3 Non-compatible device You may be using a non-
compatible DV-1394 device.
Solution Use only compatible DV-1394 devices For an updated
list of compatible DV-1394 devices, see the RT.X Support
section of our web site at www.matrox.com/videoweb/
support.
Possible cause 4 DV-1394 device drivers not installed correctly Yo ur
DV-1394 device drivers may be corrupted or not installed
correctly.
Solution 1 Re-install device drivers Uninstall and re-install your
DV-1394 device drivers. For details, see your Windows
documentation.
Solution 2 Re-install software or drivers Uninstall Matrox X.tools
and Adobe Premiere. Re-install Premiere, then re-install
Matrox X.tools.