User guide

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Chapter 15, RT.X100 Xtreme Troubleshooting
Possible cause 3 Mixed DV tape format The format of your DV tape must
match the format you’re recording.
Solution Use only one DV tape format Mixed format tapes are
not supported. For example, if you set your DV-1394
device to record in DV/DVCAM format, your tape must be
striped entirely in DV/DVCAM format.
Possible cause 4 Wrong video standard When installing Matrox X.tools,
you may have selected the wrong video standard for your
system.
Solution Switch your video standard If you selected the option
Install all files to be able to switch the video standard
without re-installing X.tools
when prompted during the
X.tools install, you’ll be able to switch your video standard
by choosing
Start > Programs > Matrox X.tools >
Switch Your Video Standard
. You must select the video
standard that matches your equipment. For example, you
cannot use a PAL camera on an NTSC system.
Unable to save entire project to disk
Possible cause 1 Scratch disks not set to A/V drive You may not have
set up your scratch disks properly in Premiere.
Solution Check settings for scratch disks In Adobe Premiere,
you can check your scratch disks by choosing
Edit >
Preferences > Scratch Disks and Device Control
. Be
sure to specify the appropriate A/V drive letter for
Captured Movies, Video Previews and Audio
Previews
. For more information, see “Setting up your
scratch disks” on page 42.
Possible cause 2 Fragmented drive Your A/V drive may be fragmented.
Solution Defragment Try defragmenting your A/V drive. To
defragment a hard disk, click
Start > Programs >
Accessories > System Tools > Disk Defragmenter
.
For more information on how to defragment your storage
devices, see your Windows documentation.
Possible cause 3 Not enough space Your A/V drive may not have enough
space to save your project.
Solution Free some space Remove unnecessary files not related
to your project to free up some space, or install a larger
A/V drive.