User guide

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Chapter 15, RT.X100 Xtreme Troubleshooting
Possible cause 3 Other programs running You should not run any other
programs at the same time as Adobe Premiere. Screen
savers and programs that use a large amount of system
memory, such as most paint and compositing applications,
can cause problems if you run them at the same time as
Premiere.
Solution Quit all other programs Make sure you quit all other
programs you have running at the same time as Premiere.
Possible cause 4 Motherboard drivers not updated Your motherboard or
chipset drivers may not be up to date.
Solution Update drivers Update your drivers. For an updated list
of recommended motherboard and chipset drivers, see the
RT.X Support section of our web site at www.matrox.com/
videoweb/support.
Possible cause 5 DMA may not be enabled on your A/V drive If your
A/V drive is an EIDE device and DMA bus-mastering is
not enabled, your drive won’t be able to support realtime
video editing on Matrox RT.X100 Xtreme.
Solution Enable DMA Make sure that DMA is enabled for all
EIDE devices. For more information, see your Windows
documentation.
Adobe Premiere displays error message “The Matrox realtime
plug-in could not start”
Possible cause 1 Other programs running You should not run any other
programs at the same time as Adobe Premiere. Screen
savers and programs that use a large amount of system
memory, such as most paint and compositing applications,
can cause problems if you run them at the same time as
Premiere.
Solution Quit all other programs Make sure you quit all other
programs you have running at the same time as Premiere.
Possible cause 2 Incorrect display properties You may not have
configured your Windows display properties correctly.
Solution Set your display properties Your Windows display
should be configured to a resolution of at least 1024×768
pixels with either 16-bit or 32-bit color. We recommend
16-bit color for better performance. For complete details,
see page 12.