User guide

253
Problems, possible causes, and solutions
Installation/configuration
The card does not fit
Possible cause 1 New or unused slots If you’re installing your card in
new or previously unused slots, there may be considerable
resistance as the card slides into the slots. This is normal.
Solution Install carefully Make sure that the card is perfectly
aligned with the slots and push it in firmly but gently until
it is correctly seated.
Possible cause 2 Wrong slot You may be installing your RT.X100 Xtreme
card in the wrong slot.
Solution Use PCI slot Make sure to install your RT.X100 Xtreme
card in a PCI slot.
System freezes, shuts down, or crashes randomly
Possible cause 1 Other programs running You should not run any other
programs at the same time as Adobe Premiere. Screen
savers and programs that use a large amount of system
memory, such as most paint and compositing applications,
can cause problems if you run them at the same time as
Premiere.
Solution Quit all other programs Make sure you quit all other
programs you have running at the same time as Premiere.
Possible cause 2 Overheating It’s important to provide adequate
ventilation in your computer system because your
RT.X100 Xtreme card generates a significant amount of
heat.
Solution 1 Provide ventilation Make sure your computer system is
well ventilated with no obstructions blocking any
openings, especially at the rear of the unit.
Solution 2 Operate in a safe area Avoid operating your RT.X100
Xtreme system in areas with an ambient temperature above
55°C.