User guide

252
Chapter 15, RT.X100 Xtreme Troubleshooting
Problems, possible causes, and solutions
Up-to-date information
The following pages contain information about the most common problems
solved by our RT. X Support department. These solutions are also available on
our web site at www.matrox.com/videoweb/support in the RT.X Support section.
As new information becomes available, we’ll add it there first, so it’s always a
good idea to check the site on a regular basis.
Possible solutions
Many of the troubleshooting items listed here, as well as others not included,
could be solved by upgrading all of your hardware and software to the latest
available versions. For hardware such as your motherboard, sound card, and
storage devices, check the manufacturers’ web sites for the latest updates that you
can download and install. As for Matrox hardware and software, check the RT.X
Support section of our web site for the latest updates and patches.
Multiple solutions
Some of the problems identified here may have more than one possible cause,
and there are frequently several possible solutions. Solution instructions may
vary depending on your operating system (Windows XP or Windows 2000).
³Warning Never open your computer system when its power is on!