User guide

Matrox Rainbow Runner G-Series – User Guide 47
Solution If you’re using cable TV, contact your cable company.
Cause Software settings may be incorrect.
Solution See “TV tuner software setup”, page 22.
Sound
The following troubleshooting items address problems related to sound cards.
Problem Sound doesn’t record, video files play back with no sound, or
sound output is distorted or too loud
Cause
If the sound problem is with a particular device (for example, TV or speaker), the
volume control on the device itself may need adjusting.
Solution Adjust the volume control on the device itself.
Cause Audio cables may be loose or incorrectly wired.
Solution Make sure your sound card cables are properly connected (see steps 3 and 4 starting
on page 13).
Cause Your sound card’s Windows software settings may be incorrect. Specifically, input
or output may be disabled, or volume levels may be too low or too high.
Solution Make sure your sound card’s Windows software settings are correct:
1
Double-click the speaker icon ( ) on the Windows taskbar.
If you don’t see the speaker icon:
a
Click  Settings  Control Panel.
b
Double-click the Multimedia icon.
c
Enable the “Show volume control on the taskbar” check box.
d
Click OK.
e
Double-click the speaker icon on the taskbar.
2
Click Options  Properties.
3
Click the Recording button, enable all check boxes in the list box, then click
OK.