User guide

46 Matrox Rainbow Runner G-Series – User Guide
Problem Poor video capture quality
Cause
The settings a video file was created with may not be optimal.
Solution If possible, recreate the video file with more optimal settings. If you’re using
PC-VCR Remote, see “Before you record to a video file”, page 23. If you’re using
Ulead Video Editor, see “Creating a video file”, page 35.
Cause There may be too many video devices between your video source and destination,
or one or more of the video devices may be degrading the quality of the video
signal. Demodulators, long cables, cable extensions and improper connections can
all affect video signal quality.
Solution If your video equipment supports it, use S-video connections. For more
information, see “S-video and composite video”, page 15.
Solution Try changing one or more video devices.
Solution If possible, try using fewer connections. For example, don’t use cable extensions.
Problem Mouse pointer flickers or disappears when it’s over
a video window
Cause
You may be using a customized mouse pointer; Windows draws customized mouse
pointers in a way that may cause them to flicker or disappear while they’re over a
video window.
Solution Use default Windows mouse pointers.
1 Click  Settings  Control Panel.
2 Double-click the Mouse icon, then click the Pointers tab.
3 In the Scheme box, select (or reselect) “(None)”, then click OK.
Problem PC-VCR Remote reports that it doesn’t detect the TV tuner or
there’s no TV in the video window when ‘TV’ input is selected
Cause
The video signal coming from your antenna or cable TV may have problems. To
test it, temporarily connect it directly to a TV. (If it works okay with your TV, it
should work for your Matrox TV tuner.)
Solution Make sure your antenna or cable TV connection to your TV tuner is okay. See
“Connect your TV antenna or cable TV”, page 14.
Solution If you’re using an antenna, try adjusting it, checking all the connections to it, or
using a different antenna.