User guide

Matrox Rainbow Runner G-Series – User Guide 43
Problem No picture in PC-VCR Remote video window
Cause
One or more of your cable connections may be loose or incorrect.
Solution Make sure all your computer connections are firmly plugged in.
Solution Make sure connections are correct (see “Connection setup”, page 11). To test your
connection setup, click
 Programs  Matrox Video Tools  Matrox Quick
Connect
.
Solution Make sure the PC-VCR Remote input settings are correct (see “Matrox PC-VCR
Remote program”, page 20).
Cause PC-VCR Remote video tuning settings may be set too low.
Solution Reset the video tuning settings to default values: On the PC-VCR Remote, click
Properties ()  Video  Default Tuning  OK.
Problem Can’t create Matrox MJPEG video files
(with video editing, video capture or 2D/3D animation programs)
Cause
An unsupported video file resolution (size) may be selected.
Solution In the video file creation settings of the program you’re using, make sure an
MJPEG resolution supported by Rainbow Runner is selected (see “Matrox MJPEG
resolutions”, page 49).
For information on how to select the video file creation resolution, see the
documentation of the program you’re using. If you’re using Ulead MediaStudio,
see “Creating a video file”, page 35.
Problem Video file playback is jerky (skipping frames)
Cause
Your hard disk may be too slow.
Solution Try recapturing and playing back video files after defragmenting your hard disk.
Click
 Programs  Accessories  System Tools  Disk Defragmenter.
If this program isn’t installed:
1 Click  Settings  Control Panel.
2 Double-click Add/Remove Programs.
3 Click Windows Setup.
4 Double-click Disk Tools.