User guide

42 Matrox Rainbow Runner G-Series – User Guide
Solution PCI graphics cards only: You may have to manually assign an IRQ to your
Matrox card with the irqset program in the C:\Program Files\Matrox MGA
PowerDesk folder. For instructions on how to use irqset, click

Programs  Matrox PowerDesk  Readme.
Cause Matrox hardware may not be properly installed.
Solution Make sure the Matrox hardware is properly installed. Specifically, make sure your
Matrox graphics and Rainbow Runner G-Series cards are firmly in place. For more
information, see “Hardware installation”, page 7.
Problem Can’t use a video program
(video capture, playback, editing or conferencing programs)
Cause
Another program may be using your Matrox video editing hardware. Only one
program at a time can use Matrox video editing hardware.
Solution Close any other program that may use video editing hardware, then restart the
program you’re using.
Cause Files may be missing or corrupted.
Solution Uninstall then reinstall Matrox video software. To uninstall, click 
Settings  Control Panel  Add/Remove Programs (double-click)  Matrox Video
Tools
 Add/Remove  Yes. To reinstall, insert the “Rainbow Runner G-Series
Installation” CD-ROM in your CD-ROM drive – the setup program automatically
starts.
*
Solution Uninstall then reinstall the program you’re having problems with. For more
information, see its documentation.
Problem Can’t record video from a video player
Cause
The video source may be copy protected. Your Matrox product doesn’t let you
make copies of copy-protected video. (Some video sources let you make a copy of
a video, but you may not be able to make a copy of that copy.)
Solution To get copies of a copy-protected video, contact the vendor of the video.
* If Windows doesn’t start the setup program automatically, you can start it manually from the root folder of the
CD-ROM.