ENGLISH Graphics Solutions for Professionals matrox QID Series QID • QID Pro • QID Low-profile User Guide 10876-301-0221 2008.01.11 www.matrox.
Overview Thank you for purchasing a Matrox QID Series (Quad Information Display) graphics card. This product is a high-performance graphics card that plugs into an expansion slot inside your personal computer. With a Matrox QID Series card, you can use 4 computer monitors at a time. Also with a Matrox QID graphics card, you can use TVs instead of computer monitors.
Installation overview Note: If your Matrox product is already partially or fully installed on your computer, some or all the installation information in this guide may not apply to you. However, this information may be useful if you need to reinstall your Matrox product. To install your Matrox product: 1 Install the Matrox card – see “Hardware installation”, page 4. 2 Connect your monitors – see “Connection setup”, page 7. 3 Install the software – see “Software setup”, page 10.
Hardware installation This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual. WARNING: To avoid personal injury and to prevent damage to your computer or Matrox hardware, turn off your computer, unplug it, and then wait for it to cool before you install your Matrox product and touch any of the internal parts of your computer.
2 b Turn off your computer and all peripherals such as your monitor or printer. c Open the computer and remove your existing graphics card (if any). (If graphics hardware is built into the motherboard of your computer, you may need to disable it manually. For more information, see your system manual.) Choose an expansion slot Most computers have different types of expansion slots. Choose an AGP, PCI, or PCI Express ×16 (PCIe) slot, depending on the type of Matrox card you have.
3 Insert your Matrox card a Position your Matrox card over the expansion slot you’ve chosen. b Push the card in firmly and evenly until it’s fully seated in the slot. c Secure the bracket of your Matrox card to the computer frame. Replacing brackets on a low-profile graphics card Most Matrox low-profile graphics cards ship with ATX brackets compatible with most systems. The following explains how to change brackets on your Matrox product.
Connection setup This section describes how to connect computer monitors to your Matrox product. Note: Windows 2000/XP and DOS – If you want to use TV output with your Matrox product, you need dual-TV-output cables. For more information, see “TV output”, page 13. Dual-TV-output cable To use 4 computer monitors at a time, make sure your monitors support the same monitor settings (such as display resolution and refresh rates). All your monitors must be of the same type, either analog or digital.
QID Low-profile PCI and PCIe – Attach your quad-monitor cable to the connector on the bracket of your Matrox card. Make sure the connectors are properly fastened. Quad-monitor cable 2 Connect your monitors If your monitor has an HD-15 connector, use a DVI-to-HD15 adapter included with your product to connect your monitor cable to your dual-monitor cable.
Note: To connect a digital monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matrox product, your monitor must have a DVI connector. HD-15 connector (analog) Some monitors with DVI connectors DVI connector DVI connector support both digital and analog input. If (DVI-I: analog/digital) (DVI-D: digital) you’re using one of these monitors with your Matrox product, make sure it’s configured to use the correct type of input. For more information, see your monitor documentation.
Software setup Note: This guide has references that are specific to the Matrox installation CD-ROM. If your Matrox product wasn’t packaged by Matrox (for example, if it was included with your computer), your product may not include this CD-ROM. If you don’t have this CD-ROM, certain references in this guide may not reflect the software you have. For more information, see other software documentation provided by your system vendor. This section describes how to install Matrox software for Windows 2000/XP.
2 Install optional software After your computer has restarted, insert (or reinsert) the Matrox installation CD-ROM in your CD-ROM drive – the CD-ROM installation program automatically starts.* This program shows you a list of items you can install and information you can access. Follow the on-screen instructions.
To set your display resolution: a Right-click your Windows desktop background, then click Properties " Settings. b Move the Screen area (Windows 2000) or Screen resolution (Windows XP) slider. c Click OK or Apply for your changes to take effect. Note: For the latest display driver and user guide for your product, check the Matrox Technical Support Web site (www.matrox.com/graphics/support).
TV output With your Matrox product, you can use TV-output cables (sold separately) instead of multi-monitor cables to view or record your displays with TVs or video recorders. If you have a regular Matrox product, you need dual-TV-output cables. If you have a low-profile product, you need a quad-TV-output cable. To purchase Matrox TV-output cables for your product, see the Matrox online store (http://shopmatrox.com). This section describes how to use the TV output feature.
3 Connect video output To connect to a TV or a video recorder, you’ll need a composite video (RCA) or S-video cable. If your video device (a TV or a video recorder) didn’t come with one of these cables, these types of cable are available at most electronics stores. The type of cable you use depends on what your video device supports. Many video devices support composite video connections, and some higher-quality video devices support S-video connections.
4 Connect audio output Typically, the audio output from a computer comes from speakers connected to your computer. If you prefer, you can hear or record the sound output from your computer using the same TV or video recorder you connect to your graphics card. To do this, you need an audio cable with a stereo jack on one end and two RCA connectors on the other end. If you don’t have this type of cable, you can buy one at most consumer electronics stores.
Software setup If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view or record your display on your TV or video recorder. (To connect video devices to your computer, see page 13.) TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower refresh rates may result in more noticeable flicker. Note: Two TV standards are supported for TV output. The NTSC standard is used in North America and Japan, among other places.
Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide. Restarting in VGA mode Windows 2000/XP – What follows is information on how to restart your computer in VGA mode. 1 Click Start " Shut Down " Restart " OK* to restart your computer. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.
3Cause 1Solution Your computer BIOS (Basic Input/Output System) may not be up to date. For more information on your computer BIOS, see your system manual. Reinstall your previous graphics card and, if possible, update your computer BIOS. This can usually be done with software from the manufacturer of your computer. Contact your system vendor or manufacturer to get a BIOS update for your computer.
Problem 1Cause After the startup screen, or after display settings are changed, the screen image is garbled or unusable (blank screen, rolling or overlapping screen images) Analog monitors only – The Matrox display driver may be trying to use settings your monitor doesn’t support.
Windows 2000/XP – 1 If your primary display is currently unusable, restart your computer in safe mode or VGA mode (see “Restarting in VGA mode”, page 17). 2 To remove Matrox software: a Click Start " Settings* " Control Panel " Add/Remove Programs (double-click*) " Matrox PowerDesk-HF and Driver " Change/Remove " Yes. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) b Click No if you’re asked to restart your computer.
Problem Monitor settings aren’t automatically detected WARNING: If incorrect software monitor settings are used, your display may become unusable and some monitors can be permanently damaged. For more information, see your monitor manual. Note: Windows 2000/XP – To check if your monitor settings are properly selected: 1 Right-click your Windows desktop background, then click Properties " Settings " Advanced " Monitor. If you’re using multi-display mode, select a display before clicking Advanced.
Problem 3D and video programs don’t work Note: OpenGL acceleration is only available on the Matrox QID Pro. 1Cause Your Matrox card may be in a “slave” expansion slot on a computer that makes a distinction between bus mastering and slave slots. 1Solution Change slots – Shut down your computer, disconnect it from the power supply, remove your Matrox card and then insert it into a different PCI expansion slot.
Using multiple displays… Problem 1Cause Using multiple displays under Windows 2000/XP, program doesn’t work with main graphics card Your main graphics card may not be controlling your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. A program that doesn’t recognize multiple displays may not work with a graphics card unless it’s controlling your primary display.
2 Click Start " Settings* " Control Panel " Performance and Maintenance* " System (double-click*) " Hardware " Device Manager. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) 3 Click the plus sign to the left of the Display adapters. 4 For each display adapter, except for the one controlling your primary display, right-click the name of a display adapter, then click Disable " Yes. Note: Your primary display can’t be disabled.
Problem 1Cause 1Solution Problem 1Cause 1Solution In multi-display mode, displays aren’t numbered consecutively If you have more than one graphics card in your computer, the display numbering may not be consecutive for the displays of a multiple-display card. Display numbering depends on the types of expansion slots used in your computer (AGP and PCI) and the BIOS settings of your computer. Windows 2000/XP – Move the displays in Windows.
3 Click OK " OK to accept the changes. Note: If you identify a program that doesn’t work well with Matrox acceleration, please contact Matrox technical support (see page 41) and describe the problem. This information may help us come up with a fix or work-around in a future driver release. Problem 1Cause 1Solution 2Cause 1Solution 3Cause 1Solution Program window or dialog box doesn’t appear on screen Another window or dialog box may be covering the window or dialog box you want to see.
3Solution Windows 2000/XP – 1 Click the Matrox PowerDesk icon ( Management. 2 Enable one or more of the following features: 3 ) on your Windows taskbar, then click Desktop # Open program windows # Center dialog boxes and message boxes Choose where you want the program window or dialog box to appear. For more information, see Matrox PowerDesk help.
3 Click Advanced " Monitor, disable Hide modes that this monitor cannot display, then click OK " OK. Video The following troubleshooting items address problems related to video files. Problem Video file playback is jerky (skipping frames) Note: Jerky video file playback may be the result of slow playback or recording. Slow recording causes frames to be dropped (frames aren’t recorded).
4 2Cause 1Solution 3Cause 1Solution Click OK to accept the changes. Too many programs may be running (using up computer resources). Close other programs, including memory-resident programs like System Agent. Your display settings may be too high. As a result, video file playback may not be fully supported by your Matrox hardware. Try lowering your display settings (resolution, color palette, and/or refresh rate).
TV output The following troubleshooting items are related to TV output support (see “TV output”, page 13). Problem 1Cause 1Solution 2Cause TV image is garbled or unusable (a blank screen, or rolling or overlapping screen images) Your TV or video recorder may not be properly connected. Make sure your TV or video recorder is properly connected. For more information, see “Connection setup”, page 13. Your TV or video recorder may not be properly set up.
3 2Solution Click OK to close the dialog box and apply changes. If you’re using a display area larger than 640 × 480, you can use larger system fonts to make some text more readable: Windows 2000/XP – Problem 1Cause 1Solution 2Cause 1 Right-click your Windows desktop background, then click Properties " Settings " Advanced " General. 2 Under Font size, select Large Fonts. 3 Click OK to close the dialog box and apply changes.
Sound The following troubleshooting items address problems related to the audio output of your computer. Problem Sound doesn’t record, video files play back with no sound, or sound output is distorted or too loud 1Cause If the sound problem is with a particular device (for example, TV or speaker), the volume control on the device itself may need adjusting. 1Solution 2Cause 1Solution 3Cause 1Solution Adjust the volume control on the device itself. Audio cables may be loose or incorrectly wired.
4 For the Line In and/or Microphone controls, make sure the Volume slider levels are okay (if you’re not sure, try half level), and the appropriate Select check box is enabled. 5 Click Options " Properties. 6 Click the Playback button, enable all check boxes in the list box, then click OK. 7 For the Master, Line, and/or Wave controls, make sure the Volume sliders are at onequarter to one-half levels (if you’re not sure, try half level), and the Mute check boxes are cleared. 8 Close the dialog box.
Display information Note: For the latest display driver and user guide for your product, check the Matrox Technical Support Web site (www.matrox.com/graphics/support). A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions). ! Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor).
Supported VESA modes (main display) In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode number. Many Super VGA DOS programs use VESA modes.
Hardware information Features Matrox QID Matrox QID Low-profile PCI Matrox QID Low-profile PCIe Matrox QID Pro DVI DVI DVI DVI Composite and S-video Composite and S-video Composite and S-video Composite and S-video 128 MB 128 MB 128 MB 256 MB AGP 2×, 4×, 8× compatible PCI (32-bit, 66 MHz) PCIe ×16 PCI (64-bit, 66 MHz) Form factor ATX Low-profile Low-profile ATX # of displays supported 4 4 4 4 # of dual-monitor cables 2 — — 2 # of quad-monitor cables — 1 1 — # of DVI-t
Digital flat panel information ! TMDS (Transition Minimized Differential Signaling) encoding based on the Silicon Image PanelLink standard ! DDWG (Digital Display Working Group) compliant DVI connector ! EDID (Extended Display Identification Data) 1.2 and 2.0 support Maximum card dimensions – QID AGP ≤ 0.750 in. / ≤ 1.91 cm 6.500 in. / 16.51 cm 4.250 in. / 10.80 cm 0.360 in. / 0.
Maximum card dimensions – QID Low-profile PCI ≤ 0.750 in. / ≤ 1.91 cm 6.60 in. / 16.76cm 0.325 in. / 0.84 cm 38 Matrox QID Series – User Guide 2.536 in. / 6.
Maximum card dimensions – QID Low-profile PCIe ≤ 0.750 in. / ≤ 1.91 cm 6.60 in. / 16.76 cm 0.331 in. / 0.84 cm 2.712 in. / 6.
Maximum card dimensions – QID Pro ≤ 0.750 in. / ≤ 1.91 cm 7.50 in. / 19.05 cm 4.20 in. / 10.67 cm 0.325 in. / 0.
Customer support Matrox Web Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. ! Visit the Matrox Graphics Web site at www.matrox.com/graphics. ! E-mail questions or comments regarding the site to webmaster@matrox.com. If you have a problem Matrox values your business and offers professional support for your Matrox product.
Where to get information For system information: ! Windows 2000 – Right-click the My Computer icon on your Windows desktop background, then click Properties. ! Windows 2000/XP – Click Start " Programs (or All programs) " Accessories " System Tools " System Information. ! Windows XP – Click Start " Settings* " Control Panel " Performance and Maintenance* " System (double-click*). (* Depending on your configuration of Windows, this part of the step may not be necessary.
Warranty A. Limited Warranty Statement 1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below. 2.
C. Limitations of Liability 1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL MATROX BE LIABLE FOR: a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages, and/or b.
Software license agreement Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations: 1. The license is for the original purchaser only, and is not transferable without written permission of Matrox. 2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser.
Index A AGP H 5 Hardware Acceleration 25 Information 2, 36–40 Installation 4–9 B BIOS 18, 22, 23 I C Installation Hardware 4–9 Overview 3 Connector DVI 8 HD-15 8 LFH-60 7 41–42 Customer support M Monitor Settings D 18–19, 22 25 32–33 T Troubleshooting 17–20 Extra 20–33 Graphics 17–27 Sound 32–33 TV output 30–31 Video 28–29 TV output Connection setup 13–15 Display modes 30 Software setup 16 Troubleshooting 30–31 Multi-display mode Display information 34–35 V P E Expansion slots Sound Outp
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USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique compatible classe A. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe A. (Deutsch) Information für europäische Anwender – Konformitätserklärung Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen EC Direktive 89/336/EEC für ein digitales Gerät Klasse A.
(Français) A. Demande de numéros de brevet aux États-Unis 4,631,603, 4,577,216, 4,819,098 et 4,907,093 avec licence pour des utilisations limitées d’affichage uniquement. B. Ce produit bénéficie d’une technologie de protection de droits d’auteur mis en œuvre par des demandes de brevets américains et d’autres droits de propriété intellectuelle de Macrovision Corporation et d’autres propriétaires de droits.
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(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
Matrox Graphics Inc. 1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 North America: 1-800-361-1408 International: (514) 822-6000 Email: graphics@matrox.com Web site: www.matrox.com/graphics Technical support: www.matrox.com/graphics/support To locate the sales office nearest you, visit www.matrox.
