ENGLISH Matrox TripleHead2Go Analog Edition • Digital Edition User Guide 20020-301-0102 2008.11.
Overview Thank you for purchasing Matrox TripleHead2Go. This product allows your single-display graphics hardware to support Matrox TripleHead features. TripleHead features control 3 displays at a time. Depending on your Matrox product, you can connect up to 3 analog or digital monitors at a time to your Matrox TripleHead2Go product.
Installation overview To install your Matrox product: 1 Connect your monitors – see “Connection setup – TripleHead2Go Analog Edition”, page 4 or “Connection setup – TripleHead2Go Digital Edition”, page 7. 2 Install the software – see “Software setup”, page 13.
Connection setup – TripleHead2Go Analog Edition This section describes how to connect 3 analog monitors to your Matrox product. Note: To get the most out of your Matrox product, we recommend you use 3 identical monitors (that is, monitors that support the same settings such as display resolution and refresh rate). For information on the settings your monitor supports, see your monitor documentation.
2 Attach the Matrox cable Attach one end of the cable provided with your Matrox product to the connector on your computer. Attach the other end of the cable to the connector labeled INPUT on your Matrox product. Matrox cable If your graphics hardware has an HD-15 connector, use the Matrox HD15-to-HD15 cable to connect your Matrox product. If your graphics hardware has a DVI connector, use the Matrox DVI-to-HD15 cable to connect your Matrox product.
Connect the external power supply Attach one end of the power supply cable provided with your Matrox product to the power connector on your Matrox product. Plug the power supply cord into an electrical outlet. Power supply cable Your Matrox product is now connected. Restart your computer and install your Matrox software (see “Software setup”, page 13).
Connection setup – TripleHead2Go Digital Edition This section describes how to connect up to 3 analog or digital monitors to your Matrox product. Note: While using the DVI input connector on your Matrox product, the highest display resolutions are available only with graphics hardware that supports dual-link DVI. For information on the capabilities of your graphics hardware, see its documentation. For more information on your Matrox product, see “Product information”, page 21.
Connection overview – TripleHead setup Input connector (HD-15 ) Input connector (DVI ) Matrox cable (HD15-to-HD15)* Matrox cable (DVI-to-DVI)* Monitor cable (DVI) USB cable * Depending on your graphics hardware, you need to attach either the Matrox HD15-to-HD15 cable or the Matrox DVI-to-DVI cable to the input connector on your Matrox product.
If your graphics hardware has an HD-15 connector, attach one end of the Matrox HD15-to-HD15 cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the HD-15 input connector ( ) on your Matrox product. Matrox cable (HD15-to-HD15) 3 Connect the first monitor If your monitor has a DVI connector, use your monitor cable to connect your first monitor directly to the first connector ( ) on your Matrox product.
6 Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product. Plug the other end of the USB cable into a powered USB port on your computer. For more information on powered USB ports, see your system manual. USB cable Note: If your computer doesn’t have a powered USB port, you’ll need a separate adapter. To purchase a Matrox power adapter for your product, see the Matrox online store (http://shopmatrox.com).
Step-by-step connection setup – DualHead setup 1 Turn off computer Before you connect your Matrox product, make sure you shut down your system and turn off your computer. 2 Attach the Matrox cable If your graphics hardware has a DVI connector, attach one end of the Matrox DVI-to-DVI cable provided with your Matrox product to the graphics connector on your computer. Attach the other end of the cable to the DVI input connector ( ) on your Matrox product.
4 Connect the second monitor If your monitor has a DVI connector, use your monitor cable to connect your second monitor directly to the third connector ( ) on your Matrox product. If your monitor has an HD-15 connector, use a DVI-to-HD15 adapter (sold separately) to connect your monitor to the connector. 5 Monitor cable (DVI) Connect the USB cable Plug one end of the USB cable provided with your Matrox product into the USB connector ( ) on your Matrox product.
Software setup This section describes how to install Matrox software for Windows 2000, Windows XP, Windows XP Professional x64, and Windows Vista. You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator.
Troubleshooting This section addresses possible problems that could prevent you from using your Matrox product. Problem 1Cause Computer doesn’t display information after Matrox product is connected Your Matrox product may not be properly connected. 1Solution Make sure your Matrox product is properly connected and that all connectors are properly fastened. 2Solution Try reconnecting your monitors, power supply cable, or USB cable.
Problem 1Cause 1Solution 2Cause Power indicator light is red Your Matrox product may not support the selected display mode. Make sure your Matrox product supports the selected display mode. For more information, see “Supported display modes”, page 21. There may be unsupported graphics hardware in your computer. 1Solution Make sure your Matrox product supports your graphics hardware by running the Matrox System Compatibility Tool (www.matrox.com/graphics/triplehead2go/support).
Windows XP – a Right-click your Windows desktop background, then click Properties Æ Settings. b Move the Screen resolution slider to a stretched mode resolution (for example, 2400 × 600), then click OK. Windows Vista – 3 Problem 1Cause 1Solution 2Cause 1Solution a Right-click your Windows desktop background, then click Personalize Æ Display Settings. b Move the Resolution slider to a stretched mode resolution (for example, 2400 × 600), then click OK. Restart your computer normally.
Problem 1Cause Certain display resolutions are unavailable The image quality of your displays may need to be adjusted. 1Solution Make sure your Matrox product supports your graphics hardware by running the Matrox System Compatibility Tool (www.matrox.com/graphics/triplehead2go/support). 2Cause Certain display resolutions may be listed even though they may not be supported by your Matrox product. 1Solution Make sure your Matrox product supports the selected display resolution.
2Solution In the Matrox PowerDesk reported mode list, keep a display mode with a higher display resolution (such as 1920 × 1200) and remove a mode with a lower display resolution (such as 1024 × 768). For more information, see Matrox PowerDesk help. Problem Display on flat panel monitor appears blurry or uses only a portion of the screen 1Cause The image quality of your displays may need to be adjusted.
2Solution If your monitor has an auto-adjust control, try using it to adjust the image quality of your displays. For more information, see your monitor manual. Problem Screen image defects appear (tearing) 1Cause You may be using a higher display resolution than what your graphics hardware supports. 1Solution Select a lower display resolution. This generally results in better image quality. 2Solution If you’re using a 32-bit color palette, try using a 16-bit color palette instead.
3Solution 2 If you see a pop-up menu, click Move. If you don’t see a pop-up menu, press [M] (for Move). 3 Press one of the arrow keys once and move your mouse pointer to where you want the window or dialog box to appear, then click. The program window or dialog box should appear where you clicked. 1 Click the Matrox PowerDesk icon ( ) on your Windows taskbar, then click Desktop Management.
Product information Supported display modes TripleHead2Go Analog Edition Multi-display setup Display resolution Vertical refresh rate (Hz) 3840 × 1024 60 3072 × 768 75* 2400 × 600 60 1920 × 480 60 Stretched mode * While using flat panel monitors, we recommend using a refresh rate of 60 Hz.
TripleHead2Go Digital Edition only – While using the DVI input connector on your Matrox product, the highest display resolutions are available only with graphics hardware that supports dual-link DVI. TripleHead2Go Digital Edition only – While using graphics hardware that supports only single-link DVI output, the maximum display resolution is 2048 × 768 at 60 Hz in DualHead mode and 2400 × 600 at 60 Hz in TripleHead mode.
Customer support Matrox Web Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics. E-mail questions or comments regarding the site to webmaster@matrox.com. If you have a problem Matrox values your business and offers preferred support for your Matrox product.
Where to get information For information on PowerDesk software: Windows 2000/XP/Vista – 1 Click the PowerDesk icon ( ) on your Windows taskbar to access the main PowerDesk menu. To see the PowerDesk icon in Windows XP/Vista, you may need to click the Show hidden icons button ( ) on your Windows taskbar. 2 Click About. For system information: Windows 2000 – Right-click the My Computer icon on your Windows desktop background, then click Properties.
Warranty Shall only apply after the Matrox System Compatibility Tool has been successfully completed. A. Limited Warranty Statement 1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase and adequate proof of system validation from the Matrox System Compatibility Tool that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of two (2) years from the date of purchase.
MATROX FURTHER DISCLAIMS ANY WARRANTY THAT MATROX PRODUCTS, IN WHOLE OR IN PART, WILL BE FREE FROM INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS. 2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer purchases the Matrox product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law.
Software license agreement Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations: 1. The license is for the original purchaser only, and is not transferable without written permission of Matrox. 2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser.
Index A Adobe Reader 20 Monitor Connection setup Settings 20 C 13 23, 25–26 D PDF Display Modes 21 Settings 13 DualHead 10 Technical assistance TripleHead 20 23 2, 8 14–20 U 20 Power indicator PowerDesk 7 T P 14–15 Power supply Connection Desktop management 13, 16 Troubleshooting Connection setup Analog Edition 4–6 Digital Edition 7–12 Customer support 4–6, 7–12 21 Multi-display CD-ROM, Matrox Digital Stretched mode M 6, 14 13, 24 Product Information USB Cable 10, 12, 14 Po
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USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
USA (English) FDA (Food and Drug Administration) requirements for Laser Products Remark for the Matrox hardware products supported by this guide Product compliant to 21CFR Subpart J Class 1. This product includes a 850 nm Laser EUROPE (English) European user’s information – Declaration of Conformity Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 89/336/EEC for a Class B digital device.
EUROPE (English) European user’s information – Directive on Waste Electrical and Electronic Equipment (WEEE) Please refer to the Matrox Web site (www.matrox.com/environment/weee) for recycling information. (Français) Informations aux utilisateurs Européens – Règlementation des déchets d’équipements électriques et électroniques (DEEE) Se référer au site Web de Matrox (www.matrox.com/environment/weee) pour l’information concernant le recyclage.
Copyright © 2008 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati • Marcas registradas Matrox Electronic Systems Ltd. / Matrox Graphics Inc..................................................
(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
Matrox Graphics Inc. 1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 North America: 1-800-361-1408 International: (514) 822-6000 Email: graphics@matrox.com Web site: www.matrox.com/graphics Technical support: www.matrox.com/graphics/support To locate the sales office nearest you, visit www.matrox.
