Installation guide

Matrox Rainbow Runner TV – Installation Guide 13
Troubleshooting
This section has possible solutions to problems you may encounter while using your TV tuner card.
For more troubleshooting help, try the
Matrox Quick Connect
program or see your Rainbow Runner
Studio – Installation & User Guide.
Problem: PC-VCR Remote reports that it doesn’t detect the TV tuner card
or there’s no TV in the video window when ‘TV’ input is selected
 Cause – The video signal coming from your antenna or cable TV may have problems. To test
it, temporarily connect it directly to a TV. (If it works okay with your TV, it should work for
your TV tuner card.)
 Solution – Make sure your antenna or cable TV connection to your TV tuner is okay. See
“Connect your antenna or cable TV”, page 8.
 Solution – If you’re using an antenna, try adjusting it, checking all the connections to it, or
using a different antenna.
 Solution – If you’re using cable TV, contact your cable company.
 Cause – Software settings may be incorrect.
 Solution – See “Matrox PC-VCR Remote program”, page 11.
 Cause – Your TV tuner card’s hardware connections may be loose.
 Solution – Make sure your TV tuner card and its ribbon cable are properly installed. For
more information, see “Hardware installation”, page 6.
Problem: No audio
 Cause – Your TV tuner card’s audio cables may not be properly connected.
 Solution – Make sure your TV tuner card’s audio connections are okay. For more
information, see “Connection setup”, page 8.
 Cause – Your sound card’s software settings may be incorrect or the problem may be specific
to your sound card. (To test if the sound coming from the TV tuner is okay, temporarily connect
your sound card speakers to the
AUDIO OUT
of your TV tuner card.)
 Solution – See “Troubleshooting”, Rainbow Runner Studio – Installation & User Guide.
For problems specific to your sound card, see your sound card’s manual.