User guide

11
Removing your Matrox MXO2 software
powered MXO2 connected, your MXO2 hardware may have a firmware version
that is not supported by the installed MXO2 software. If your MXO2 hardware
has an incompatible firmware version when you later connect the MXO2
hardware to your Mac system, the Matrox MXO2 preferences window options
will be unavailable and a message regarding the incompatibility between the
MXO2 software and MXO2 firmware will appear on the
Info pane (see “Viewing
MXO2 information” on page 76), along with a
Launch firmware updater
button.
To update the MXO2 firmware from the MXO2 preferences window, make sure
your MXO2 hardware is powered and connected to your computer, and then click
Launch firmware updater on the Info pane to run the Matrox Firmware
Updater. You’ll be required to shut down your system, with your MXO2 powered
and connected to your computer, to complete the firmware update. If updating the
firmware for Matrox MXO2 Mini, you must unplug your MXO2 Mini from the
AC outlet, and then re-plug it before restarting your system.
²Caution Do not disconnect or power off MXO2, or interrupt the firmware update
during the update process. Doing so may damage your MXO2 hardware.
Alternately, you can update your MXO2 firmware by running the Matrox
Firmware Updater from the Finder window as follows:
1 With your Mac system shut down, supply power to your MXO2, and connect
it to your Mac system.
2 Start your computer.
3 In the Finder menu, choose File > New Finder Window.
4 Choose Applications > Matrox MXO2 Utilities, and double-click the
firmware updater file to run the Matrox Firmware Updater. You’ll be
required to shut down your system, with your MXO2 powered and
connected to your computer, to complete the firmware update. If updating
the firmware for Matrox MXO2 Mini, you must unplug your MXO2 Mini
from the AC outlet, and then re-plug it before restarting your system.
Removing your Matrox MXO2 software
Perform the following steps to remove the MXO2 software from your Mac
system.
¡ Importan t To avoid losing your custom Matrox MAX H.264 settings in
Compressor (see “Creating a custom Matrox MAX H.264 setting” on page 104)
when updating your MXO2 software, you must uninstall the MXO2 software that
is installed on your system, restart your computer, and then install the new
MXO2 software version before opening Compressor. If you open Compressor
before installing the new MXO2 software, that is, with no MXO2 software