User guide

36 Matrox Mura MPX Series – User Guide
Problem Screen image defects appear or Windows doesn’t work properly
(example: mouse pointer not drawn properly)
1
Cause Some programs may not work properly with some Matrox acceleration.
1
Solution Windows 7 – Disable Windows effects:
1 Click Start Æ Settings * Æ Control Panel Æ System and Security * Æ System Æ Advanced
system settings
.
(* Depending on your version and configuration of Windows, this part of the step may
not be necessary.)
2 Under Performance , click Settings .
3 Disable one or more features.
4 Click OK Æ OK .
2
Solution If possible, update your Matrox driver. Matrox makes new drivers available on the Matrox
Web si te (www.matrox.com/graphics
).
Problem Program window or dialog box doesn’t appear on screen
1
Cause Another window or dialog box may be covering the window or dialog box you want to see.
1
Solution Move, close, or minimize any window or dialog box that may be covering the window or
dialog box you want to see.
2
Cause The program window or dialog box may be on a monitor that’s unusable. (For example, your
monitor may not be properly connected or configured.)
1
Solution Make sure all the monitors you want to use are usable. For more information, see other
troubleshooting items in this guide.
Note: If your Matrox product was provided by the manufacturer of your system, check the
Web site of that manufacturer for the latest driver. A driver provided by the manufacturer
of your system is more likely to be tested with your computer model.
Note: If you identify a program that doesn’t work well with Matrox acceleration, please
contact Matrox technical support (see page 49) and describe the problem. This
information may help us come up with a fix or work-around in a future driver release.