User guide

Matrox Mura MPX Series – User Guide 35
2 To uninstall Matrox software:
a Click Start Æ Settings * Æ Control Panel Æ Programs * Æ Programs and Features Æ
Matrox PowerDesk Æ Uninstall Æ Yes .
(* Depending on your version and configuration of Windows, this part of the step
may not be necessary.)
b Click Matrox Driver (or Matrox M-Series Driver ) Æ Uninstall Æ Yes .
3 Restart your system for changes to take effect.
4 After your system has restarted, install the latest driver for your Matrox card. You may
also need to reinstall other Matrox software.
Problem Monitor settings aren’t automatically detected
1
Cause Your monitor may not be detected by the software.
1
Solution Restart your system. If your monitor is a Plug-and-Play (DDC) monitor, it should be
automatically detected by the software.
2
Solution Try using a different monitor.
Problem Black borders appear around video capture content
1
Cause Your video source (input device) is using a different aspect ratio than your output device.
1
Solution Change your aspect ratio so that all devices use the same aspect ratio. For more information,
see Matrox PowerDesk help.
Problem Built-in network hardware doesn’t work after Matrox cards are
installed
1
Cause The installation of a card may have caused your system to reallocate system resources.
1
Solution Try reinstalling your network drivers.
2
Solution Try moving your Matrox card to another PCIe slot in your system. For instructions on how
to safely install your Matrox card, see “Installing your cards”, page 10.