User guide

Matrox Mura MPX Series – User Guide 31
Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
 Make sure your Matrox card is properly installed, you’re using the correct connectors,
and that all connectors are properly fastened.
 Make sure you have administrator rights on the system you want to use. For more
information, see Windows documentation.
 Review the documentation provided with your Matrox product, including the
information in this section and in your Matrox System Builder’s Guide
(www.matrox.com/graphics/en/products/display_wall/mura_mpx_series
), to see if your
problem is already addressed.
If your problem persists, contact Matrox. For more information, see “Customer support”, page 49.
Common problems and solutions
This section addresses common problems that could prevent you from using your system or graphics
hardware.
Problem System doesn’t display information or boot after Matrox card is
installed
1
Cause If you have more than one PCIe ×16 slot, your Matrox card may be using a slot that doesn’t
have 16 lane support.
1
Solution Try moving the PCIe card to another PCIe slot in your system. For more information on the
PCIe support of your system, see your system manual.
2
Cause There may be unsupported graphics hardware in your system.
1
Solution If graphics hardware is built into your system motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your system’s built-in graphics hardware.