User guide

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Getting customer support
If you encounter a problem with your computer’s video display, contact your computer’s
manufacturer for support. Refer to your computer’s documentation for information on available
technical support and how to get it.
If you have a problem
Please give a complete description of the problem, and include:
♦ Matrox card model number, revision number, BIOS number, driver type and version, and
memory address at which the Matrox card is installed.
♦ Computer brand name, system BIOS manufacturer and version number or date, bus type,
model, processor speed, and amount of memory.
♦ Monitor brand and model name.
♦ Operating system and version – if you’re using a memory manager, its brand and version.
Also, list any memory-resident programs in use.
♦ If you’re using a network card, its brand and version.
♦ Brand and model of any other cards and devices installed on your system.
If a problem appears with a specific program, please give us the following information:
♦ Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
♦ Program name and version. Name any add-on packages you’re using.
♦ If possible, take note of the file and segment address that caused the problem.
♦ Detailed steps known to cause the bug, so we can reproduce it.