User guide

74 Matrox Marvel – User Guide
5 MATFAX instant fax – Call our dial-up Matrox fax service at 514-685-0174 . Using a
touch-tone phone, you can have faxes sent to you automatically 24 hours a day. Available
documents include common installation problems, available drivers and updates, and
product data sheets.
6 Direct Matrox Technical Assistance – If you still can’t resolve a problem (and your
Matrox product wasn’t provided by your computer manufacturer), you can get direct
technical assistance four ways:
ƒ Call Technical Support (Canada) at 514-685-0270 . For residents of Quebec only,
call
514-822-6330 .
ƒ Send a FAX to 514-822-6363 , Attention: Graphics Technical Assistance.
ƒ Send e-mail to [e-mail] .
ƒ Write a letter to Graphics Customer Support at our Corporate Headquarters. The
address is:
Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada,
H9P 2T4
.
Information we need
Please give a complete description of the problem, and include:
„ Matrox card serial number, model number, revision number, BIOS number, driver type
and version, and memory address at which the Matrox card is installed.
„ Computer brand name, system BIOS manufacturer and version number or date, bus
type, model, processor speed, and amount of memory.
„ Monitor brand and model name.
„ Operating system and version – if you’re using a memory manager, its brand and
version. Also, list any memory-resident programs in use.
„ If you’re using a network card, its brand and version.
„ Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
„ Display settings (color palette, display resolution, and so on) applied when the problem
occurs.
„ Program name and version. Name any add-on packages you’re using.
„ If possible, take note of the file and segment address that caused the problem.
„ Detailed steps known to cause the bug, so we can reproduce it.