User guide
Matrox Marvel – User Guide 59
2
Cause
There may be too many video devices between your video source and destination, or one or
more of the video devices may be degrading the quality of the video signal. Demodulators,
long cables, cable extensions and improper connections can all affect video signal quality.
1
Solution
If your video equipment supports it, use S-video connections. For more information, see “S-
video and composite video”, page 14.
2
Solution
Try changing one or more video devices.
3
Solution
If possible, try using fewer connections. For example, don’t use cable extensions.
Problem Mouse pointer flickers or disappears when it’s over a video window
1
Cause
You may be using a customized mouse pointer. Windows draws customized mouse pointers
in a way that may cause them to flicker or disappear while they’re over a video window.
1
Solution
Use default Windows mouse pointers:
1
Click
Æ
Settings
Æ
Control Panel
.
2
Double-click the
Mouse
icon, then click the
Pointers
tab.
3
In the
Scheme
box, select (or reselect) “
(None)
”, then click
OK
.
Problem PC-VCR Remote reports that it doesn’t detect the TV tuner
or there’s no TV in the video window when ‘TV’ input is selected
1
Cause
Your Matrox product may not include a TV tuner. To confirm this, see the packaging your
Matrox product shipped with.
1
Solution
A separate Matrox TV tuner may be available for your Matrox product. For more
information, see the Matrox Web site (
www.matrox.com/mga
).
2
Cause
The video signal coming from your antenna or cable TV may have problems. To test it,
temporarily connect it directly to a TV. (If it works okay with your TV, it should work for
your Matrox TV tuner.)
1
Solution
Make sure your antenna or cable TV connection to your TV tuner is okay. See “Connect TV
antenna or cable TV”, page 13.
2
Solution
If you’re using an antenna, try adjusting it, checking all the connections to it, or using a
different antenna.
3
Solution
If you’re using cable TV, contact your cable company.
3
Cause
Software settings may be incorrect.
1
Solution
See “Matrox PC-VCR Remote program”, page 31.