User guide

Matrox Marvel – User Guide 55
Video
The following troubleshooting items address problems related to digital video.
Problem Can’t use a video program
(video capture, playback, editing or conferencing programs)
1
Cause
Another program may be using your Matrox video input hardware. Only one program at a
time can use Matrox video input hardware.
1
Solution Close any other program that may use video editing hardware, then restart the program
you’re using.
2
Cause Files may be missing or corrupted.
1
Solution Uninstall then reinstall Matrox video software. To uninstall, click Æ Settings Æ
Control Panel Æ Add/Remove Programs (double-click) Æ Matrox Video Tools Æ
Add/Remove Æ Yes . Insert the Matrox installation CD-ROM in your CD-ROM drive – the
setup program automatically starts. (If Windows doesn’t automatically start the setup
program, you can start it manually from the root folder of the CD-ROM.)
2
Solution Uninstall then reinstall the program you’re having problems with. For more information, see
its documentation.
Problem Can’t record video from a video player
1
Cause The video source may be copy protected. Your Matrox product may not let you make copies
of copy-protected video. (Some video sources let you make a copy of a video, but you may
not be able to make a copy of that copy.)
1
Solution To get copies of a copy-protected video, contact the vendor of the video.
Problem No picture in PC-VCR Remote video window
1
Cause One or more of your cable connections may be loose or incorrect.
1
Solution Make sure all your computer connections are firmly plugged in.
2
Solution Make sure connections are correct (see “Connection setup”, page 9). To test your connection
setup, click
Æ Programs Æ Matrox Video Tools Æ Matrox Quick Connect .
For a list of notes, problems and limitations, click
Æ Programs Æ Matrox Video Tools
Æ Read Me .