User guide

Matrox Maevex 5100 Series – User Guide 39
3
Cause There may be a problem with your audio source.
1
Solution Verify the quality of your source. For more information, see “Validating video and audio
quality”, page 22.
4
Cause The PowerStream Audio setting of your unit may be too low, too high, or muted.
1
Solution Adjust your audio settings for the best performance.
5
Cause If you’re using pass through, your HDMI source may disable its audio output if the HDMI
output device connected to your encoder doesn’t support audio output. This disables the
audio output for the encoder and all decoders connected to this encoder.
1
Solution Make sure the HDMI output device connected to your encoder supports audio output.
2
Solution In PowerStream, change the local output of your encoder to Use confidence preview .
6
Cause Encoder only – If you’re using pass through, your audio output device may be connected to
a connector that has no corresponding input.
1
Solution Make sure your audio output device is connected to the proper corresponding audio input
connector (for example,
HDMI to HDMI in , and Line out to Line in ).
2
Solution In PowerStream, change the local output of your encoder to Use confidence preview .
7
Cause Encoder only – Your source may disable its HDMI audio output when switching from
confidence preview to pass through, or vice versa.
1
Solution To re-enable the audio signal, try disconnecting and reconnecting your HDMI connector.
Problem Using the Line In connector on an encoder unit, sound is distorted and
generates noise
1
Cause The volume level for the video source may be too high.
1
Solution Lower the volume on the video source. If you can’t control the volume level of your source,
you may need to resample the original source to lower the audio output.
2
Solution Make sure you’re using the correct connectors, all connectors are properly fastened, and that
all power cables are firmly in place.