User guide

36 Matrox Maevex 5100 Series – User Guide
Problem Black border appears around the video
1
Cause The aspect ratio of your video source may not match the aspect ratio of your monitor.
1
Solution Use PowerStream software to adjust your Video settings (such as enabling Force display
mode
and selecting a Scaling option). For more information, see Matrox PowerStream help.
2
Cause There may be a problem with your video source.
1
Solution Verify the video from your source. For more information, see “Validating video and audio
quality”, page 22.
3
Cause The border may be part of your video.
1
Solution Crop your video source:
1 Access the PowerStream main interface.
2 Under your decoder settings, enable the Crop video option.
3 Enter values to remove the borders.
4 Click Apply for your changes to take effect.
4
Cause Your source uses a display resolution bigger than the resolution used to show the video.
1
Solution Try configuring your source to use a different display resolution.
5
Cause Your monitor doesn’t support display scaling.
1
Solution Adjust your video settings:
1 Access the PowerStream main interface.
2 Under Size and Transformation of the local output settings of your unit, try selecting
Stretch to display for scaling.
3 Click Apply for your changes to take effect.
Problem Video appears stretched or squished
1
Cause There may be a problem with your video source.
1
Solution Verify the quality of your source. For more information, see “Validating video and audio
quality”, page 22.