User guide

Matrox Maevex 5100 Series – User Guide 35
4 Double-click Internet Protocol Version 4 (TCP/IPv4) .
5 Select Use the following DNS server addresses .
6 Next to Preferred DNS server , enter 127.0.0.1 .
7 Click OK Æ OK Æ Close .
Problem PowerStream stops responding
1
Cause Your PowerStream software or unit may have encountered an error.
1
Solution Try closing, then restarting Matrox PowerStream software.
2
Solution Restart your controller system.
Problem In PowerStream, the Maevex unit tile is listed as initializing or present
1
Cause Your network may be slow, causing a delay in the response time from your unit.
1
Solution Wait a few minutes, then make sure the status of the unit was properly updated.
2
Cause Your PowerStream software or unit may have encountered an error.
1
Solution Try closing, then restarting Matrox PowerStream software.
2
Solution If your unit status is still listed as initializing, try rebooting your unit. Through the Encoder
or Decoder settings panel in PowerStream, click
Reboot . You can also reboot your unit by
holding the
Reset button with the tip of a paper clip for less than 2 seconds .
3
Solution Try a factory reset of your unit (see “Resetting your unit”, page 20).
Problem ‘Web services fails’ message appears after attempting to change
decoder settings
1
Cause The decoding process may take all the decoder’s resources.
1
Solution Stop the decoding process, make your changes, and restart the decoding process.
2
Solution When making changes to multiple decoders connected to the same encoder, stop the encoder,
make the changes on your decoders, then restart the encoder.