User guide

34 Matrox Maevex 5100 Series – User Guide
2
Cause If your monitor and source aren’t properly synching, your screen may go blank for a few
seconds.
1
Solution In PowerStream, change the local output of your encoder to Use confidence preview .
2
Solution Try using a different monitor.
3
Solution Make sure all Matrox software is up to date.
Problem Decoder loses connection to the encoder
1
Cause The encoder’s settings may have changed (for example, the streaming address or IP address).
A change may occur dynamically or after a power failure.
1
Solution Adjust your PowerStream settings:
 Encoder – Manually change the IP address to the previous address used by your encoder.
 Decoder – Reselect the encoder in your Source box.
 Decoder – If Source is set to Manual , make sure the URL used in the Stream address box
matches the stream address used by the encoder.
For more information, see Matrox PowerStream help.
2
Cause The encoder may have stopped transmitting.
1
Solution Make sure your encoder is transmitting.
Problem PowerStream may be slow to start (several minutes)
1
Cause Your controller system may not have access to a DNS (Domain Name System) server.
1
Solution Configure your system to use a fixed IP address (such as local host – 127.0.0.1) as its DNS
server.
Windows 8/7 –
1 Windows 8 – From the Start screen, go to All Apps Æ Windows System Æ Control Panel .
Windows 7 – Click Start Æ Settings * Æ Control Panel . (* Depending on your version
and configuration of Windows, this part of the step may not be necessary.)
2 Click Network and Internet * Æ Network and Sharing Center Æ Change adapter settings
Æ Local Area Connection (double-click*) Æ Properties Æ Yes . (* Depending on your
version and configuration of Windows, this part of the step may not be necessary.)
3 Double-click the icon for your network adapter (such as Local Area Connection or
Ethernet ).