User guide

Matrox Maevex 5100 Series – User Guide 31
7
Cause The HDMI cable may have been connected to your encoder or decoder output after the
encoding or decoding process started.
1
Solution In PowerStream, stop, then start the encoding or decoding process again.
Problem Encoder only – Storage path error message when specifying a
network shared folder for recording
1
Cause The path for the network shared folder may be incorrect.
1
Solution Make sure you’re using the full computer name of the system where the shared folder is
located. The full computer name is part of the Windows properties of the system. For
example, the full computer name of
networkserver may be networkserver.domain.com . For
more information, contact your network administrator.
2
Cause The file sharing configuration for the system hosting the shared folder may prevent writing
operations.
1
Solution Make sure file sharing is enabled on your host system and that writing is permitted on that
folder.
3
Cause The credentials provided to your encoder may not have writing permissions on the system
hosting the shared folder.
1
Solution Make sure you’re using the proper user credentials (user name and password) for your
encoder.
2
Solution Make sure the permissions of the shared folder allow writing.
4
Cause The firewall may be enabled on the system hosting the shared folder.
1
Solution Add the following rules to your Windows Firewall settings.
Windows 8/7 –
1 Windows 8 – From the Start screen, go to All Apps Æ Windows System Æ Control Panel
Æ Network and Internet * Æ Network and Sharing Center *. (* Depending on your
configuration, these steps may be unnecessary.)
Windows 7 – Click Control Panel Æ Network and Internet * Æ Network and Sharing
Center
*. (* Depending on your configuration, these steps may be unnecessary.)
2 In the left panel, click Windows Firewall Æ Advanced Settings .
Note: You may need administrator rights to modify your Windows Firewall settings. For
more information, see Windows documentation or contact your system administrator.