User guide

30 Matrox Maevex 5100 Series – User Guide
For more information on the status of your units, see Matrox PowerStream help.
2
Cause Encoder only – The Use pass through option is enabled, but your monitor is connected to
the
VGA connector on your encoder.
1
Solution If the Use pass through option is enabled, make sure your monitor is connected to the HDMI
Out
connector.
2
Solution In PowerStream, change the local output of your encoder to Use confidence preview .
3
Cause The local output settings of your unit may be improperly set.
1
Solution Encoder – If the Use confidence preview option is enabled, adjust the following settings
under the
Output tab in PowerStream:
 Make sure the video output type selected is valid ( HDMI + VGA , HDMI , or VGA ).
 Disable the Force display mode option.
 Check your Image appearance settings (brightness, contrast, and so on). Image
appearance values that are too high or too low may cause the image to disappear.
2
Solution Decoder – In PowerStream, adjust your local output settings:
 Disable the Force display mode option.
 Check your Image appearance settings (brightness, contrast, and so on). Image
appearance values that are too high or too low may cause the image to disappear.
4
Cause Your monitor video controls may be improperly set.
1
Solution Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
5
Cause Your monitor may not be properly connected (the connectors aren’t properly fastened or the
monitor power cable isn’t firmly in place) or may have been disconnected.
1
Solution Make sure you’re using the correct connectors, that all connectors are properly fastened, and
that all power cables are firmly in place.
6
Cause If your monitor supports multiple input sources (analog/digital), it may be configured to use
the wrong source.
1
Solution Make sure your monitor is using the correct input source. For more information on selecting
the input source for your monitor, see your monitor documentation.