User guide

Matrox Maevex 5100 Series – User Guide 29
Problem Can’t access Maevex unit through PowerStream
(listed as ‘Access Denied’)
1
Cause The unit may be a recent addition to your environment and has no password.
1
Solution Try updating the password for that unit (see “Updating your unit password”, page 10).
2
Cause The unit password doesn’t match your environment password.
1
Solution Try a factory reset of your unit (see “Resetting your unit”, page 20).
2
Solution Contact your Maevex environment administrator to obtain your unit password, then update
the unit password to match your environment password in PowerStream. For more
information, see “Managing your passwords”, page 9.
3
Cause Two instances of PowerStream may be running on different controller systems, using
different environment passwords.
1
Solution Change your password so that both instances of PowerStream are using the same
environment password. Using different passwords in the same environment isn’t supported.
For more information, see “Managing your passwords”, page 9.
2
Solution If one of the passwords is unknown, uninstall PowerStream from one of the controller
systems, and then reinstall it. When prompted, enter your existing environment password.
You also need to perform a factory reset on all inaccessible units.
Problem Power indicator light is red (solid)
1
Cause Your Matrox product encountered an error.
1
Solution Try a factory reset of your unit (see “Resetting your unit”, page 20). If the power indicator
light on your unit is still red after you reset your unit, contact Matrox Technical Support (see
“Customer support”, page 53).
Problem No picture or output at all
1
Cause The unit may not have started encoding or decoding.
1
Solution In PowerStream, make sure the encoding or decoding process has started:
 Encoder – Listed as Awaiting connection or Encoding .
 Decoder – Listed as Decoding . If the decoder isn’t decoding, verify that the correct URL
is being used in the
Stream address box. If the URL in Stream address doesn’t
correspond to the URL of an encoder or if the encoder isn’t encoding, attempting to start
decoding results in an error.