User guide

Matrox Maevex 5100 Series – User Guide 27
Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
 Make sure you’re using the correct connectors, and that all connectors are properly
fastened. For more information, see “Connecting your Maevex Encoder and Decoder
units”, page 8.
 Review the documentation provided with your Matrox product, including the
information in this section, to see if your problem is already addressed. For information
on Matrox PowerStream software features and options, see the help file included with
your PowerStream software.
If your problem persists, contact Matrox. For more information, see “Customer support”, page 53.
Common problems and solutions
This section addresses common problems that could prevent you from using your units.
Problem Maevex unit not discovered on the network
1
Cause Your Matrox product may not be properly connected or may be on a different subnet.
1
Solution Verify the connection and status LEDs on your Matrox product (see “Description of LEDs”,
page 21). Also, make sure your Matrox product is properly connected and that all connectors
are properly fastened.
2
Cause Your unit may be on an external network or on a different subnet.
1
Solution Make sure your units and controller system are on the same subnet (see “Validating network
discovery”, page 22). For more information, contact your network administrator.
2
Solution If your unit is on a different subnet than your controller system, you must manually add the
unit in your PowerStream interface. For more information on manually adding units, see
PowerStream help. To obtain the IP address of your unit, see “Validating network discovery”,
page 22.