ENGLISH Matrox M-Series M9120 • M9120 Plus LP • M9125 • M9140 LP User Guide 20070-301-0100 2008.05.
Overview Thank you for purchasing a Matrox M-Series graphics card. This product is a high-performance graphics card that plugs into a PCIe (PCI Express) ×1 or ×16 slot inside your personal computer. With a Matrox M-Series card, you can use 2 or 4 computer monitors at a time depending on your card.
Software available (for Windows 2000/XP/Vista) Matrox PowerDesk – to use your Matrox graphics hardware. Matrox provides 32-bit and 64-bit versions of the display driver. Matrox makes new display drivers available on the Matrox Technical Support Web site (www.matrox.com/graphics/support/drivers).
Hardware installation This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual. WARNING: To avoid personal injury and to prevent damage to your computer or Matrox hardware, turn off your computer, unplug it, and then wait for it to cool before you install your Matrox product and touch any of the internal parts of your computer.
After your computer restarts, you’re prompted to install drivers for the new graphics hardware detected. Click Cancel. 2 b Turn off your computer and all peripherals such as your monitor or printer. c Open the computer and remove your existing graphics card (if any). (If graphics hardware is built into the motherboard of your computer, you may need to disable it manually. For more information, see your system manual.
3 Insert your Matrox card a Position your Matrox card over the expansion slot you’ve chosen. b Push the card in firmly and evenly until it’s fully seated in the slot. c Secure the bracket of your Matrox card to the computer frame. Replacing brackets on a low-profile graphics card Most Matrox low-profile graphics cards ship with ATX brackets compatible with most systems. The following explains how to change brackets on your Matrox product.
For M9140 – Secure the bracket to your graphics card WARNING: To support the weight of your quad-monitor cable and avoid damaging your graphics card, you need to secure the bracket of your graphics card to your computer. After you install your Matrox graphics card in your computer, but before you connect the quad-monitor cable, properly secure the large washer to the metal frame of your computer.
Standard (ATX) connection setup This section describes how to connect your monitors to a standard (ATX) Matrox graphics card. Note: To connect a digital monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matrox product, your monitor must have a DVI connector. HD-15 connector (analog) Some monitors with DVI connectors DVI connector DVI connector support both digital and analog input.
Connection overview – DualHead Monitor connector (DVI) DVI-to-HD15 adapter Monitor connector (HD-15) Monitor connector (DVI) DVI-to-HD15 adapter Monitor connector (HD-15) Step-by-step connection setup – DualHead 1 Connect the first monitor Connect your preferred monitor to the main connector (A) on your Matrox graphics card. Monitor connector (DVI) If your monitor has a DVI connector, connect it directly to the main connector of your graphics card.
2 Connect the second monitor Monitor connector (DVI) If your second monitor uses a DVI connector, connect it directly to the secondary connector (B) of your graphics card. If your second monitor uses an HD-15 connector, use a DVI-to-HD15 adapter included with your product to connect your monitor to the secondary connector. Monitor connector (HD-15) Your Matrox card is now installed. Restart your computer and install your Matrox software (see “Software setup”, page 15).
Low-profile connection setup This section describes how to connect your monitors to a low-profile Matrox graphics card. Note: To connect a digital monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matrox product, your monitor must have a DVI connector. HD-15 connector (analog) Some monitors with DVI connectors DVI connector DVI connector support both digital and analog input.
Connection overview – DualHead Monitor connector (DVI) Dual-monitor cable DVI-to-HD15 adapter Monitor connector (HD-15) Monitor connector (DVI) Step-by-step connection setup – DualHead 1 Attach the dual-monitor cable Dual-monitor cable Attach your dual-monitor cable to the connector on the bracket of your Matrox card. Make sure the connectors are properly fastened.
2 Connect your monitors Monitor connector (DVI) If your monitor has a DVI connector, connect your monitor cable directly to the dual-monitor cable. If your monitor has an HD-15 connector, use a DVI-to-HD15 adapter included with your product to connect your monitor cable to your dual-monitor cable. Make sure all connectors are properly fastened.
Step-by-step connection setup – Quad Display 1 Connect your quad-monitor cable Attach your quad-monitor cable to the connector on the bracket of your Matrox card. Make sure the connectors are properly fastened. Quad-monitor cable 2 Connect your monitors If your monitor has a DVI connector, connect your monitor cable directly to the quad-monitor cable.
Software setup Note: This guide has references that are specific to the Matrox installation CD-ROM. If your Matrox product wasn’t packaged by Matrox (for example, if it was included with your computer), your product may not include this CD-ROM. If you don’t have this CD-ROM, certain references in this guide may not reflect the software you have. For more information, see other software documentation provided by your system vendor.
Windows Vista 1 Install display driver Windows Vista detects new hardware when you restart and installs a standard VGA driver. To install the Matrox display driver and PowerDesk software for your product, insert the Matrox Installation CD-ROM and follow the on-screen intructions. 2 Install optional software After your computer restarts, you can install additional software from the installation CDROM. If Windows User Account Control (UAC) is disabled, the setup program restarts automatically.
Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide. Restarting in VGA mode Windows 2000/XP/Vista – What follows is information on how to restart your computer in VGA mode. 1 Click Start Æ Shut Down* Æ Restart Æ OK* to restart your computer. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.
2Cause 1Solution 3Cause If you have more than 1 PCIe ×16 slot, your graphics cards may be using a slot wired electronically to support PCIe ×1, ×4, or ×8 speeds. Try moving the PCIe card to another PCIe slot in your computer. For more information on the PCIe support of your system, see your system manual. There may be unsupported graphics hardware in your computer. 1Solution If an unsupported graphics card is plugged into an expansion slot, remove it.
2 Plug your monitor into the other graphics card and restart your computer. Note: Make sure your computer uses the other graphics card to control your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. Your computer BIOS (Basic Input/Output System) and the slot type (PCI, or PCIe – see “Choose an expansion slot”, page 5) of each graphics card help determine which graphics card controls your primary display.
2Solution Change your connection setup to use a different input source. For more information, see “Standard (ATX) connection setup”, page 8 or “Low-profile connection setup”, page 11. Problem After the startup screen, or after display settings are changed, the screen image is garbled or unusable (blank screen, rolling or overlapping screen images) 1Cause Analog monitors only – The Matrox display driver may be trying to use settings your monitor doesn’t support.
Windows Vista – a Click Start Æ Settings* Æ Control Panel Æ Programs* Æ Programs and Features Æ Matrox PowerDesk-SE Æ Uninstall Æ Yes. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) b Click Matrox Driver (or Matrox M-Series Driver)Æ Uninstall/Change Æ Yes. 3 Restart your computer for the changes to take effect. 4 After your computer has restarted, install the latest display driver for your Matrox card.
1Cause If a monitor was changed or added while Windows was running, the new monitor may not be detected by the software. 1Solution Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be automatically detected by the software. Problem Built-in network hardware doesn’t work after graphics card is installed 1Cause The installation of a graphics card may have caused your computer to reallocate system resources. 1Solution Try reinstalling your network drivers.
Problem 1Cause Using multiple displays under Windows 2000/XP/Vista, program doesn’t work with your Matrox product Your main graphics card may not be controlling your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. A program that doesn’t recognize multiple displays may not work with a graphics card unless it’s controlling your primary display.
2Cause The program you’re using may not work properly with systems using more than one display at a time. 1Solution An update may be available for the program you’re using. This update may fix problems this program has with multi-display systems. For more information, contact the software distributor for the program you’re using. 2Solution If you’re using multiple displays in independent mode, try using stretched mode instead. Programs that don’t work in independent mode may work in stretched mode.
2Solution Uninstall the WDDM driver and install XPDM (Windows XP Display Driver Model) display drivers for all your graphics cards. Windows Vista supports multiple XPDM drivers running at once. 3Solution Disable or remove any graphics cards not supported by the driver you want to use.
Windows XP – 1 Right-click your Windows desktop background, then click Properties Æ Appearance Æ Effects. 2 Disable one or more features. 3 Click OK Æ OK. Windows Vista – 1 Right-click your Windows desktop background, then click Personalize Æ Window Color and Appearance. 2 If you’re using Windows Aero, click Open classic appearance properties for more color options. Under Color scheme, select Windows Vista Basic. 3 Click Effects and then disable one or more features. 4 Click OK Æ OK.
2Cause 1Solution 3Cause 1Solution If you’re using multi-display mode, the program window or dialog box may be in a display or on a monitor that’s unusable. (For example, your monitor may not be properly connected or configured.) Make sure all the displays and monitors you want to use are usable. For more information, see other troubleshooting items in this guide.
3Solution Windows 2000/XP/Vista – 1 Double-click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main interface. To see the PowerDesk icon in Windows XP/Vista, you may need to click the Show hidden icons button ( ) on your Windows taskbar. If you don’t have an icon on your Windows taskbar, you can access Matrox PowerDesk by clicking Start Æ All programs Æ Matrox Graphics Inc Æ Matrox PowerDesk. 2 Click Desktop Management.
Video The following troubleshooting items address problems related to video files. Problem Video file playback is jerky (skipping frames) Note: Jerky video file playback may be the result of slow playback or recording. Slow recording causes frames to be dropped (frames aren’t recorded).
3 Change each Transfer Mode setting to “DMA if available”. 4 Click OK to accept the changes. Windows Vista – 2Cause 1Solution 3Cause 1 Click Start Æ Settings* ÆControl Panel Æ System and Maintenance* Æ System Æ Device Manager. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) 2 Double-click the IDE ATA/ATAPI controllers list item to expand it, then double-click the name of the appropriate controller. 3 Click Advance Settings.
DVD The following troubleshooting items address problems related to DVD. (For general video-related troubleshooting items, see “Video”, page 29.) Problem 1Cause DVD video playback is jerky (skipping frames) Your DVD drive may be too slow. 1Solution If your DVD drive supports DMA transfers, enable this feature (see page 29). Problem Can’t play certain DVD videos 1Cause A DVD video may not play back because the region setting on your DVD player doesn’t match the region code on the DVD-ROM disc.
2Cause 1Solution 3Cause 1Solution Audio cables may be loose or incorrectly wired. Make sure your sound card cables are properly connected . Your sound card’s Windows software settings may be incorrect. Specifically, input or output may be disabled, or volume levels may be too low or too high. Make sure your sound card’s Windows software settings are correct. Windows 2000/XP – 1 Double-click the speaker icon ( or ) on the Windows taskbar.
7 For the Master, Line, Aux, and/or Wave controls, make sure the Volume sliders are at one-quarter to one-half levels (if you’re not sure, try half level), and the Mute check boxes are cleared. 8 Close the dialog box. Note: Depending on your sound driver, certain labels may be different. For example, Line In may be labeled Line. Windows Vista – 1 Right-click the speaker icon ( ) on the Windows taskbar.
4Cause 1Solution The problem may be specific to the audio hardware of your computer. For more information, see the documentation for the audio hardware of your computer. More Information We provide additional information in help and Readme files. Be sure to check for any last-minute release notes included with your product and in the Matrox CD-ROM Readme file. Also, check the Matrox Web site (www.matrox.com/graphics) for the latest Matrox software, technical support, and product information.
Display information Note: For the latest display driver and user guide for your product, check the Matrox Technical Support Web site (www.matrox.com/graphics/support). A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions). Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 3.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor), and DDC-CI.
Supported VESA modes (main display) In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode number. Many Super VGA DOS programs use VESA modes.
Hardware information Features Matrox M9120 PCIe Matrox M9120 Plus LP PCIe Matrox M9125 PCIe Matrox M9140 LP PCIe DVI DVI Dual-link DVI DVI 512 MB 512 MB 512 MB 512 MB PCIe ×16 PCIe ×1 or ×16 PCIe ×16 PCIe ×16 Form factor ATX Low-profile ATX Low-profile # of displays supported 2 2* 2 4 # of dual-monitor cables — 1 — — # of quad-monitor cables — — — 1 # of DVI-to-HD15 adapters 2 2 2 4 2× DVI 1× LFH-60 2× DVI 1× KX20 Digital monitor support Memory Card type Connect
Maximum card dimensions – Matrox M9120 and M9125 ≤ 0.750 in. / ≤ 1.91 cm 6.60 in. / 16.80 cm 4.376 in. / 11.10 cm 0.331 in. / 0.
Maximum card dimensions – Matrox M9120 Plus LP PCIe ≤ 0.750 in. / ≤ 1.91 cm 6.60 in. / 16.80 cm 0.331 in. / 0.84 cm 2.712 in. / 6.
Maximum card dimensions – Matrox M9140 LP PCIe ≤ 0.750 in. / ≤ 1.91 cm 6.60 in. / 16.80 cm 0.331 in. / 0.84 cm 2.712 in. / 6.
Warranty A. Limited Warranty Statement 1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below. 2.
C. Limitations of Liability 1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL MATROX BE LIABLE FOR: a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages, and/or b.
Software license agreement Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations: 1. The license is for the original purchaser only, and is not transferable without written permission of Matrox. 2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser.
Customer support Matrox Web Matrox is on the Internet with a World Wide Web (WWW) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics. E-mail questions or comments regarding the site to webmaster@matrox.com. If you have a problem Matrox values your business and offers professional support for your Matrox product.
Where to get information For system information: Windows 2000 – Right-click the My Computer icon on your Windows desktop background, then click Properties. Windows 2000/XP – Click Start Æ Programs (or All programs) Æ Accessories Æ System Tools Æ System Information. Windows XP – Click Start Æ Settings* Æ Control Panel Æ Performance and Maintenance* Æ System (double-click*). (* Depending on your configuration of Windows, this part of the step may not be necessary.
Index A Adobe Reader 34 Expansion slots B BIOS 19, 22, 23 C CD-ROM, Matrox Connector DVI 13, 14 HD-15 13, 14 LFH-60 12 Customer support DVD H Software Setup 15–16 Hardware Acceleration 25 Information 2, 37–40 Installation 4–6 T I Installation Hardware 4–6 Overview 3 Troubleshooting 17–34 DVD 31 Sound 31–34 Video 29–30 V 44–45 VGA M Monitor Settings 19–21, 22 Multi-display Mode 25 35, 36 35, 36 W Warning 4, 5, 7, 8, 11, 20, 21, 29 Warranty 41–42 44 Web, Matrox 23 Display information
Thank you for choosing Matrox Please register online (http://www.matrox.com/graphics/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.
USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
EUROPE (English) European user’s information – Declaration of Conformity Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 89/336/EEC for a Class B digital device. They have been tested and found to comply with EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures.
(Deutsch) Information für europäische Anwender – Europäische Regelungen zu Elektround Elektronikaltgeräten (WEEE) Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/weee) für Recycling-Informationen. (Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE) Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/weee) per le informazioni di riciclaggio.
Copyright © 2008 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati • Marcas registradas Matrox Electronic Systems Ltd. / Matrox Graphics Inc..................................................
(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
Matrox Graphics Inc. 1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 North America: 1-800-361-1408 International: (514) 822-6000 Email: graphics@matrox.com Web site: www.matrox.com/graphics Technical support: www.matrox.com/graphics/support To locate the sales office nearest you, visit www.matrox.
