User guide

36 Matrox M-Series – User Guide
Problem Can’t record DVD video
1
Cause The video source may be copy protected. Your Matrox product may not let you make copies
of copy-protected video. (Some video sources let you make a copy of a video, but you may
not be able to make a copy of that copy.)
1
Solution To get copies of a copy-protected video, contact the vendor of the video.
Sound
The following troubleshooting items address problems related to sound cards.
Problem Sound doesn’t record, video files play back with no sound, or sound
output is distorted or too loud
1
Cause If the sound problem is with a particular device (for example, TV or speaker), the volume
control on the device itself may need adjusting.
1
Solution Adjust the volume control on the device itself.
2
Cause Audio cables may be loose or incorrectly wired.
1
Solution Make sure your sound card cables are properly connected.
3
Cause Your sound card’s Windows software settings may be incorrect. Specifically, input or output
may be disabled, or volume levels may be too low or too high.
1
Solution Make sure your sound card’s Windows software settings are correct.
Windows 2000/XP –
1 Double-click the speaker icon ( or ) on the Windows taskbar.
If you don’t see the speaker icon:
Windows 2000 –
a Click Start Æ Settings Æ Control Panel .
b Double-click the Multimedia or Sounds and Multimedia icon.
c Enable “ Show volume control on the taskbar ”.
d Click OK .
e Double-click the speaker icon on the taskbar.