User guide
Matrox M-Series – User Guide 33
Problem Can’t apply Windows Aero color scheme
1
Cause
You may be using a display driver designed for Windows XP (XDDM).
1
Solution
Windows Aero is supported only with a display driver designed for Windows Vista
(WDDM). For a Windows Vista display driver, see the Matrox Technical Support Web site
(www.matrox.com/graphics/en/support/drivers
).
2
Cause
You may be using a 16-bit color palette.
1
Solution
Try using a 32-bit color palette instead.
Video
The following troubleshooting items address problems related to video files.
Problem Video file playback is jerky (skipping frames)
1
Cause
Your hard disk may be too slow.
1
Solution
Tr y
defragmenting
your hard disk. To defragment a hard disk:
Windows 2000/XP
– Click
Start
Æ
Programs
Æ
Accessories
Æ
System Tools
Æ
Disk
Defragmenter
.
Windows Vista
– Click
Start
Æ
Settings*
Æ
Control Panel
Æ
System and Maintenance
*
Æ
Performance Information and Tools
Æ
Advanced Tools
Æ
Open Disk Defragmenter
. (*
Depending on your version and configuration of Windows, this part of the step may not be
necessary.)
2
Solution
If possible, try using a faster disk.
Note:
Jerky video file playback may be the result of slow playback or recording. Slow
recording causes frames to be dropped (frames aren’t recorded). If jerky video is caused by
frames that were dropped during recording or by the video settings such as the encoding
method, the problem can only be fixed by recapturing the video under better conditions or
with different video settings.
Tip:
If your computer has more than one hard disk, you may get better results if you play
back video files from a disk
other than
the one where the Windows swap file is stored. The
Windows swap file is usually stored on drive “
C:
”.