User guide

26 Matrox M-Series – User Guide
3 After your computer has restarted, install the latest display driver for your Matrox card.
You may also need to reinstall other Matrox software.
Graphics – Extra troubleshooting
The following are extra troubleshooting items related to graphics hardware.
Problem Can’t use Windows, Windows reports a configuration error, and/or
can’t install or uninstall Matrox display driver
1
Cause The problem may be specific to the motherboard in your computer.
1
Solution There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
2
Cause Files on your system may have been deleted or corrupted.
1
Solution Uninstall, then reinstall Matrox software. For more information, see page 25.
Problem Monitor settings aren’t automatically detected
1
Cause If a monitor was changed or added while Windows was running, the new monitor may not
be detected by the software.
1
Solution Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor, it should be
automatically detected by the software.
Note: Windows 2000/XP/Vista – You may need administrator rights to install certain
software. For more information, see Windows documentation.
WA R N I NG : If incorrect software monitor settings are used, your display may become
unusable and
some monitors can be permanently damaged. For more information, see
your monitor manual.