User guide

Matrox M-Series – User Guide 23
Graphics – Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
Problem Computer doesn’t display information or boot after Matrox card is
installed
1
Cause Your Matrox card may not be properly installed.
1
Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Installing your graphics hardware”, page 7.
2
Cause If you have more than one PCIe ×16 slot, your graphics card may be using a slot that doesn’t
have 16 lane support.
1
Solution Try moving the PCIe card to another PCIe slot in your computer. For more information on
the PCIe support of your system, see your system manual.
3
Cause There may be unsupported graphics hardware in your computer.
1
Solution If an unsupported graphics card is plugged into an expansion slot, remove it.
2
Solution If graphics hardware is built into your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your computer’s built-in graphics hardware.
4
Cause Your computer BIOS (Basic Input/Output System) settings may be incorrect.
1
Solution Change your BIOS settings. For more information on your computer BIOS, see your system
manual.
5
Cause Your computer BIOS may not be up to date. For more information on your computer BIOS,
see your system manual.
1
Solution Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
6
Cause The BIOS of your Matrox graphics card may need to be updated or restored.
1
Solution For advanced users – Try updating the BIOS of your Matrox graphics card. For more
information, see “Updating the BIOS of your graphics hardware”, page 22.