ENGLISH Matrox M-Series M9120 PCIe ×16 • M9120 Plus LP PCIe ×1 or ×16 • M9125 PCIe ×16 • M9138 LP PCIe ×16 • M9140 LP PCIe ×16 • M9148 LP PCIe ×16 User Guide 20070-301-0110 2009.06.
Contents Contents ...................................................................................................................2 About this user guide...............................................................................................4 Using this guide.........................................................................................................................................4 More information .......................................................................................
Troubleshooting..................................................................................................... 21 Basic procedures .....................................................................................................................................21 Graphics – Main troubleshooting..........................................................................................................23 Graphics – Extra troubleshooting...................................................................
About this user guide Your Matrox user guide provides information on installing and using your Matrox hardware. For information on Matrox PowerDesk software features and options, see the help file included with your PowerDesk software. Using this guide This guide assumes you’re familiar with basic functions like click, right-click and double-click, and that you’re familiar with the basics of the operating system you’re using.
Overview Thank you for purchasing a Matrox M-Series graphics card. This is a high-performance graphics card that supports PCIe (PCI Express) ×1 or ×16 compliant systems and multi-monitor setups. Hardware supplied M9120 PCIe ×16 – Matrox graphics card, 2 DVI to HD-15 adapters. M9120 Plus LP PCIe ×1 or ×16 – Matrox graphics card, 1 dual-monitor cable (LFH-60 to DVI), 2 DVI to HD-15 adapters. M9125 PCIe ×16 – Matrox graphics card, 2 DVI to HD-15 adapters.
Installation overview Note: If your Matrox product is already partially or fully installed on your computer, some or all the installation information in this guide may not apply to you. However, this information may be useful if you need to reinstall your Matrox product. To install your Matrox product: 6 1 Install the Matrox card – see “Installing your graphics hardware”, page 7. 2 Connect your monitors – see “Connecting your graphics hardware”, page 12.
Installing your graphics hardware This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual. Note: Most Matrox low-profile graphics cards ship with standard (ATX) brackets compatible with most systems. If you have a low-profile system, you may need to change the standard bracket on your graphics card to a low-profile bracket.
Step-by-step installation 1 Open your computer and remove your existing graphics card* If a graphics card isn’t already installed in your computer, skip to step 2. a Using Add/Remove Programs (Windows 2000/XP) or Programs and Features (Windows Vista) in the Windows Control Panel, remove any currently installed display drivers. Restart your computer for the changes to take effect. After your computer restarts, you’re prompted to install drivers for the new graphics hardware detected. Click Cancel.
WARNING: Inserting your Matrox card into the wrong type of slot could damage your card, your computer, or both. ×1 ×4 ×8 ×16 PCI Express card 32-bit 64-bit PCI card 3 Insert your Matrox card a Position your Matrox card over the expansion slot you’ve chosen. b Push the card in firmly and evenly until it’s fully seated in the slot. c Secure the bracket of your Matrox card to the computer frame. Your Matrox card is now installed.
2 Make sure the washer lies flat against the frame of your computer. Two washers are provided with your Matrox product. Use the small washer if the large washer doesn’t fit on the frame of your computer. Graphics card Washer Replacing brackets on a low-profile graphics card Most Matrox low-profile graphics cards ship with ATX brackets compatible with most systems. The following explains how to change brackets on your Matrox product.
Replacing brackets on a low-profile DisplayPort graphics card Most Matrox low-profile DisplayPort graphics cards ship with ATX brackets compatible with most systems. The following explains how to change brackets on your Matrox DisplayPort product. 1 Remove the current bracket from your Matrox graphics card by removing the two screws on top of the graphics card. ATX bracket 2 Attach and fasten the new bracket with the two screws you just removed.
Connecting your graphics hardware This section describes how to connect your monitors to your Matrox graphics hardware. Depending on your Matrox product, your connection setup changes. For more information on how to connect your Matrox product, see one of the following: M9120 PCIe or M9125 PCIe – see “Connecting your ATX graphics hardware”, page 13. M9120 Plus LP PCIe or M9140 LP PCIe – see “Connecting your low-profile graphics hardware”, page 14.
Connecting your ATX graphics hardware Note: To connect a monitor to your Matrox product, your monitor must have a DVI or an HD-15 connector. HD-15 connector DVI connector (DVI-I: analog/digital) (analog) Some monitors with DVI connectors support both digital and analog input. If you’re using one of these monitors with your Matrox product, make sure it’s configured to use the correct type of input. For more information, see your monitor documentation.
If your second monitor uses an HD-15 connector, use a DVI to HD-15 adapter included with your product to connect your monitor to the secondary connector. Monitor connector (DVI) Monitor connector (HD-15) Your Matrox card is now installed. Restart your computer and install your Matrox software (see “Installing your Matrox software”, page 19). Connecting your low-profile graphics hardware Note: To connect a monitor to your Matrox product, your monitor must have a DVI or an HD-15 connector.
WARNING: To avoid damaging the LFH-60 connector on your dual-monitor cable or on your graphics card, carefully insert the connector on your dual-monitor cable as straight as possible into the connector on your graphics card. Specifically, inserting the connectors into each other at an angle is likely to bend and damage the pins on the connector of the dual-monitor cable. 2 Connect your monitors If your monitor has a DVI connector, connect your monitor cable directly to the dual-monitor cable.
2 Connect your monitors If your monitor has a DVI connector, connect your monitor cable directly to the quad-monitor cable. If your monitor has an HD-15 connector, use a DVI to HD-15 adapter included with your product to connect your monitor cable to your quad-monitor cable. Quad-monitor cable (DVI) Monitor connector (DVI) DVI to HD-15 adapter Monitor connector (HD-15) Note: Monitors are numbered consecutively based on which connector each is attached to.
WARNING: To avoid damaging the DisplayPort connector on your DisplayPort monitor cable or on your graphics hardware, carefully remove the DisplayPort cable by pressing the latch on the top of the DisplayPort connector while removing the connector. Connecting three monitors The following explains how to connect three monitors to your Matrox product.
Connecting four monitors The following explains how to connect four monitors to your Matrox product. 1 Connect the first monitor If your monitor has a DisplayPort connector, use a Mini DisplayPort to DisplayPort adapter included with your product to connect your monitor cable to the Mini DisplayPort connector labeled 1 on the bracket of your Matrox card.
Installing your Matrox software This section describes how to install Matrox software for Windows 2000, Windows Server 2003, Windows Server 2008, Windows XP , and Windows Vista. The installation of the display driver is the same for the 32-bit and 64-bit versions. You may need administrator rights to install certain software. For more information, see Windows documentation or contact your system administrator. Before you begin This guide has references specific to the Matrox CD-ROM.
Matrox PowerDesk software Your Matrox display driver includes Matrox PowerDesk software. This software helps you get the most out of your Matrox product. Use Matrox PowerDesk software to change certain display settings or access Matrox features. Accessing PowerDesk To access Matrox PowerDesk: Windows 2000/XP/Vista – Click the PowerDesk icon ( ) on your Windows taskbar. To see the PowerDesk icon, you may need to click the Show hidden icons button ( ) on your Windows taskbar.
Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide. Uninstalling PowerDesk software Windows 2000/XP/Vista – To uninstall Matrox software: Windows 2000/XP – 1 Click Start Æ Settings* Æ Control Panel Æ Add/Remove Programs (double-click*) Æ Matrox PowerDesk (or Matrox PowerDesk-SE) Æ Change/Remove Æ Yes. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.
3 Select “VGA mode” (or “Low resolution video”), then press [Enter]. Note: If your system stops responding while it’s in VGA mode, select “Safe mode” instead. Updating the BIOS of your graphics hardware Windows 2000/XP/Vista – For advanced users – If your primary display is usable: 1 Download the latest BIOS update for your Matrox product. Matrox makes new BIOS updates available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers).
Graphics – Main troubleshooting This section addresses possible problems that could prevent you from using your computer. Problem 1Cause 1Solution Computer doesn’t display information or boot after Matrox card is installed Your Matrox card may not be properly installed. Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly inserted in its expansion slot and that all connections to it are firmly in place.
Problem 1Cause 1Solution 2Cause Monitor connected to the DisplayPort connector isn’t properly detected (screen image defects, tearing, or no picture at all) You may be using a DisplayPort to DVI adapter that wasn’t provided with your Matrox product. If a DisplayPort to DVI adapter was provided by Matrox, use that adapter. If an adapter wasn’t provided with your Matrox product, try using a different DisplayPort to DVI adapter. Your monitor’s EDID may not have been properly detected.
Problem 1Cause After the startup screen, or after display settings are changed, the screen image is garbled or unusable (blank screen, rolling or overlapping screen images) Analog monitors only – The Matrox display driver may be trying to use settings your monitor doesn’t support. This can happen if the display resolution was changed to one your monitor doesn’t support or if the monitor connected to your computer was changed without changing the display or monitor settings in the software.
3 After your computer has restarted, install the latest display driver for your Matrox card. You may also need to reinstall other Matrox software. Graphics – Extra troubleshooting The following are extra troubleshooting items related to graphics hardware. Problem Can’t use Windows, Windows reports a configuration error, and/or can’t install or uninstall Matrox display driver Note: Windows 2000/XP/Vista – You may need administrator rights to install certain software.
Problem 1Cause Built-in network hardware doesn’t work after graphics card is installed The installation of a graphics card may have caused your computer to reallocate system resources. 1Solution Try reinstalling your network drivers. 2Solution Try moving your Matrox graphics card to another PCIe slot in your computer. For instructions on how to safely install your Matrox card, see “Installing your graphics hardware”, page 7. 2Cause You may be using Windows XP Service Pack 2.
Problem 1Cause Using multiple displays under Windows 2000/XP/Vista, program doesn’t work with your Matrox product Your main graphics card may not be controlling your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. A program that doesn’t recognize multiple displays may not work with a graphics card unless it’s controlling your primary display.
2Cause The program you’re using may not work properly with systems using more than one display at a time. 1Solution An update may be available for the program you’re using. This update may fix problems this program has with multi-display systems. For more information, contact the software distributor for the program you’re using. 2Solution If you’re using multiple displays in independent mode, try using stretched mode instead. Programs that don’t work in independent mode may work in stretched mode.
2Solution Uninstall the WDDM display driver and install XDDM (Windows XP Display Driver Model) display drivers for all your graphics cards. Windows Vista supports multiple XDDM display drivers running at once. 3Solution Disable or remove any graphics cards not supported by the driver you want to use.
3 Click OK Æ OK. Windows Vista – 1 Right-click your Windows desktop background, then click Personalize Æ Window Color and Appearance. 2 If you’re using Windows Aero, click Open classic appearance properties for more color options. Under Color scheme, select Windows Vista Basic. 3 Click Effects and then disable one or more features. 4 Click OK Æ OK. 2Solution Windows Vista – Disable Windows Aero.
1Solution Disable the display: Windows 2000/XP – 1 2 Right-click your Windows desktop background, then click Properties Æ Settings. Select the display you want to disable, then clear the Extend my Windows desktop onto this monitor check box. 3 Click OK or Apply for your changes to take effect. Windows Vista – 4Cause 1 Right-click your Windows desktop background, then click Personalize Æ Display settings.
Problem 1Cause 1Solution Can’t apply Windows Aero color scheme You may be using a display driver designed for Windows XP (XDDM). Windows Aero is supported only with a display driver designed for Windows Vista (WDDM). For a Windows Vista display driver, see the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers). 2Cause You may be using a 16-bit color palette. 1Solution Try using a 32-bit color palette instead.
3Solution Make sure the drive you’re using (a hard disk or DVD drive) is using DMA (if your drive supports DMA transfers). To use DMA: WARNING: Not all drives support DMA well. For more information, see the documentation that came with your hard disk. Windows 2000/XP – 1 Click Start Æ Settings* Æ Control Panel Æ Performance and Maintenance* Æ System (double-click*) Æ Hardware Æ Device Manager. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.
Problem 1Cause 1Solution Mouse pointer flickers or disappears when it’s over a video window You may be using a customized mouse pointer. Windows draws customized mouse pointers in a way that may cause them to flicker or disappear while they’re over a video window. Windows 2000/XP/Vista – Use default Windows mouse pointers: 1 Windows 2000/XP – Click Start Æ Settings* Æ Control Panel Æ Printers and Other Hardware* Æ Mouse (double-click*).
Problem 1Cause 1Solution Can’t record DVD video The video source may be copy protected. Your Matrox product may not let you make copies of copy-protected video. (Some video sources let you make a copy of a video, but you may not be able to make a copy of that copy.) To get copies of a copy-protected video, contact the vendor of the video. Sound The following troubleshooting items address problems related to sound cards.
Windows XP – a Click Start Æ Settings* Æ Control Panel Æ Sound, Speech, and Audio Devices* Æ Sounds and Audio Devices (double-click*). (* Depending on your configuration of Windows, this part of the step may not be necessary.) b Enable “Place volume icon in the taskbar”. c Click OK. d Double-click the speaker icon on the taskbar. 2 Click Options Æ Properties. 3 Click the Recording button, enable all check boxes in the list box, then click OK.
2 Select Playback and make sure all the devices you want to use are listed as working. If a device is listed as not working, right-click the device icon and select Enable. Note: To see all your devices, right-click anywhere on the property sheet and make sure Show disabled devices and Show Disconnected Devices are enabled. 3 For each device you want to use, double-click the device icon and select Levels. Make sure the volume slider value is okay and the volume button is enabled ( ). Click OK.
Product information Specifications Matrox M9120 PCIe Operating systems supported Digital monitor support Matrox M9120 Plus LP PCIe Matrox M9125 PCIe Matrox M9140 LP PCIe Windows 2000, Windows Server 2003, Windows Server 2008, Windows XP, and Windows Vista DVI DVI Dual-link DVI DVI 512 MB 512 MB 512 MB 512 MB PCIe ×16 PCIe ×1 or ×16 PCIe ×16 PCIe ×16 Form factor ATX Low-profile ATX Low-profile # of displays supported 2 2* 2 4 # of dual-monitor cables — 1 — — # of quad-monitor c
Matrox M9138 LP PCIe Operating Systems supported Matrox M9148 LP PCIe Windows 2000, Windows Server 2003, Windows Server 2008, Windows XP, and Windows Vista Digital monitor support Memory Card type DVI and DisplayPort DVI and DisplayPort 1 GB 1 GB PCIe ×16 PCIe ×16 Form factor Low-profile Low-profile # of displays supported 3 4 # of Mini DisplayPort to DisplayPort adapters 3 4 —* 4 3× Mini DisplayPort 4× Mini DisplayPort 6.6" (L) × 0.75" (W) × 2.712" (H) / 16.8 cm (L) × 1.
M9125 – A display resolution of 2560 × 1600 at 60 Hz (with reduced blanking) is supported only while using a dual-link monitor cable. M9140 – The maximum supported display resolution is 1920 × 1200 at 60 Hz (with reduced blanking) for both digital (DVI) and analog monitors. M9138 LP or M9148 LP – The maximum supported display resolution is 1920 × 1200 (with reduced blanking) for digital (DVI) monitors. The maximum supported display resolution is 2560 × 1600 at 60 Hz for DisplayPort monitors.
Warranty A. Limited Warranty Statement 1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below. 2.
C. Limitations of Liability 1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL MATROX BE LIABLE FOR: a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages, and/or b.
Software license agreement Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations: 1. The license is for the original purchaser only, and is not transferable without written permission of Matrox. 2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser.
Customer support Matrox Web Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics. E-mail questions or comments regarding the site to webmaster@matrox.com. If you have a problem Matrox values your business and offers professional support for your Matrox product.
Where to get information For system information: Windows 2000 – Right-click the My Computer icon on your Windows desktop background, then click Properties. Windows 2000/XP – Click Start Æ Programs (or All programs) Æ Accessories Æ System Tools Æ System Information. Windows XP – Click Start Æ Settings* Æ Control Panel Æ Performance and Maintenance* Æ System (double-click*). (* Depending on your configuration of Windows, this part of the step may not be necessary.
Thank you for choosing Matrox Please register online (http://www.matrox.com/graphics/en/registration) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.
Index B BIOS 22, 27, 28 C CD-ROM, Matrox Connection setup DisplayPort 16 Connector DisplayPort 17 DVI 15, 16 HD-15 15, 16 LFH-60 15 Mini DisplayPort Customer support 19 12–18 S Hardware Acceleration 30, 31 Installation 7–11 Software Installation Troubleshooting 21–38 DVD 35–36 Graphics 23–33 Sound 36–38 Video 33–35 M 17 45–46 Monitor Settings V 24–25 Multi-display Mode 29, 30 Display Primary 19 T I Installation Hardware 7–11 Overview 6 D DVD H VESA VGA 40 40 W P 28 5, 8 PowerDesk 20 Ac
USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
EUROPE (English) European user’s information – Declaration of Conformity Remark for the Matrox hardware products supported by this guide These devices comply with EC Directive 89/336/EEC for a Class B digital device. They have been tested and found to comply with EN55022/CISPR22 and EN55024/CISPR24. In a domestic environment these products may cause radio interference in which case the user may be required to take adequate measures.
(Deutsch) Information für europäische Anwender – Europäische Regelungen zu Elektround Elektronikaltgeräten (WEEE) Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/en/weee) für Recycling-Informationen. (Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE) Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/en/weee) per le informazioni di riciclaggio.
Copyright © 2009 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati • Marcas registradas Matrox Electronic Systems Ltd. / Matrox Graphics Inc..................................................
(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
Matrox Graphics Inc. 1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 North America: 1-800-361-1408 International: (514) 822-6000 Email: graphics@matrox.com Web site: www.matrox.com/graphics Technical support: www.matrox.com/graphics/support To locate the sales office nearest you, visit www.matrox.
