User guide
Matrox G450 MMS – User Guide 31
3
Solution
If possible, update your Matrox display driver. Matrox makes new display drivers available on
the Matrox Technical Support Web site (www.matrox.com/graphics/support
).
4
Solution
Windows 2000/XP
– Disable Matrox hardware acceleration:
1
Right-click your Windows desktop background, then click
Properties
Æ
Settings
Æ
Advanced
Æ
Troubleshooting
(or
Troubleshoot
).
2
Move the
Hardware acceleration
slider to
None
.
3
Click
OK
Æ
OK
to accept the changes.
Problem Program window or dialog box doesn’t appear on screen
1
Cause
Another window or dialog box may be covering the window or dialog box you want to see.
1
Solution
Move, close, or minimize any window or dialog box that may be covering the window or
dialog box you want to see.
2
Cause
If you’re using multi-display mode, the program window or dialog box may be in a display
or on a monitor that’s unusable. (For example, your monitor may not be properly connected
or configured.)
1
Solution
Make sure all the displays and monitors you want to use are usable. For more information,
see other troubleshooting items in this guide.
3
Cause
The software may be using a display you didn’t intend to use or the software may be
configured to use more displays than the actual number of monitors you have.
1
Solution
Disable the display:
Windows 2000/XP –
1
Right-click your Windows desktop background, then click
Properties
Æ
Settings
.
2
Select the display you want to disable, then clear the
Extend my Windows desktop onto
this monitor
check box.
Note:
If your Matrox product was provided by the manufacturer of your computer, check
the Web site of that manufacturer for the latest display driver. A display driver provided by
the manufacturer of your computer is more likely to be tested with your computer model.
Note:
If you identify a program that doesn’t work well with Matrox acceleration, please
contact Matrox technical support (see page 43) and describe the problem. This
information may help us come up with a fix or work-around in a future driver release.