User guide

18 Matrox G450 MMS – User Guide
Troubleshooting
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in VGA mode
What follows is information on how to restart your computer in VGA mode .
Windows 2000/XP or NT 4.0 –
1 Restart your computer:
 Windows 2000/XP – Click Start Æ Shut Down Æ Restart Æ OK * to restart your
computer. (* Depending on your version and configuration of Windows, this part of
the step may not be necessary.)
 Windows NT 4.0 – Click Start Æ Shut Down Æ Restart the computer Æ Yes .
If your primary monitor is unusable, see your system manual for information on how to
restart your computer using a hardware control.
2 Windows 2000/XP – Before Windows starts, press [F8] for the Windows startup menu
to appear. (If [F8] doesn’t work, instead try pressing and holding [Ctrl] before Windows
starts.)
3 Select “VGA mode”, then press [Enter].
Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
Problem Computer doesn’t display information or boot after Matrox card is
installed
1
Cause Your Matrox card may not be properly installed.
1
Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Hardware installation”, page 3.