ENGLISH Graphics Solutions for Professionals Matrox G450 MMS User Guide 10807-301-0225 2011.04.20 www.matrox.
Overview Thank you for purchasing a G450 MMS (Multi-Monitor Series) graphics card. Your Matrox MMS card is a high-performance graphics card that plugs into an expansion slot inside your personal computer. With this card, you can use 2 or 4 computer monitors or TVs at a time. Hardware supplied G450 MMS card * Dual-monitor cable † DVI-to-HD15 adapters ‡ * Pictured is a G450×4 MMS card. † 2 dual-monitor cables are included with Matrox MMS×4 products.
Hardware installation This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual. WARNING: To avoid personal injury and to prevent damage to your computer or Matrox hardware, turn off your computer, unplug it, and then wait for it to cool before you install your Matrox product and touch any of the internal parts of your computer.
c 3 Open the computer and remove your existing graphics card. (If graphics hardware is built into the motherboard of your computer, you may need to disable it manually. For more information, see your system manual.) Choose a PCI slot Most computers have different types of expansion slots. Choose a PCI (not PCI Express) slot for your graphics card. Your card supports both 64-bit and 32-bit PCI slots. Your system manual should identify the location of each type of expansion slot in your computer.
4 Insert your Matrox card a Position your Matrox card over the expansion slot you’ve chosen. b Push the card in firmly and evenly until it’s fully seated in the slot. c Secure the bracket of your Matrox card to the computer frame.
Connection setup This section describes how to connect computer monitors to your Matrox product. Note: Windows 2000/XP – If you want to use TV output with your Matrox product, you first need to connect at least one (1) computer monitor to be able to install the display driver. After the display driver is installed with TV output support, you can connect your dual-TV-output cables. For more information, see “TV output” in the online version of this guide.
2 Connect your monitors Connect your preferred monitor to the main DVI connector of your multi-monitor cable. If your monitor has a DVI connector, connect it directly to the main DVI connector of your multi-monitor cable. If your monitor has an HD-15 connector, use the DVI-to-HD15 adapter included with your product to connect your monitor to the main connector. Make sure the connectors are properly fastened.
Software installation Note: This guide has references that are specific to the Matrox installation CD-ROM. If your Matrox product wasn’t packaged by Matrox (for example, if it was included with your computer), your product may not include this CD-ROM. If you don’t have this CD-ROM, certain references in this guide may not reflect the software you have. For more information, see other software documentation provided by your system vendor.
Display setup Windows 2000/XP or NT 4.0 – Your Matrox display driver includes Matrox PowerDesk software. This software helps you get the most out of your Matrox graphics card. This section has important information on how to configure your display settings using Matrox PowerDesk software. Accessing PowerDesk property sheets Many display controls are on Matrox PowerDesk property sheets. You can identify Matrox PowerDesk property sheets by the icon appearing on the tab.
Windows 2000/XP – If you have a Plug-and-Play (DDC) monitor, Windows should automatically use correct settings for your monitor. To make sure the correct monitor is selected in Windows: 1 Right-click your Windows desktop background, then click Properties Æ Settings Æ Advanced Æ Monitor. If you’re using a multi-display desktop (see “Multi-display setup”, page 11), select a display before clicking Advanced. 2 If the monitor name listed doesn’t match your monitor, click Properties Æ Driver Æ Update driver.
Multi-display setup To set up multi-display mode: Windows 2000/XP – If multi-display mode isn’t automatically enabled when you restart Windows: 1 Right-click your Windows desktop background, then click Properties Æ Settings. 2 Select the disabled display, enable the Extend my Windows desktop onto this monitor check box, then click Apply. 3 To change resolution and color settings for each display, select a display, then change the Screen area and Colors settings. When you’re done, click OK.
To set up an advanced multi-display desktop: 1 Click the Matrox QuickDesk icon ( ) on your Windows taskbar, then click Matrox Hybrid Display. To see the QuickDesk icon in Windows XP, you may need to click the Show hidden icons button ( ) on your Windows taskbar. 2 Select Enable an advanced multi-display setup, then click Next. 3 Select the maximum number of Windows displays you want to use.
More PowerDesk information For more information on Matrox PowerDesk: Windows 2000/XP or NT 4.0 – For context-sensitive help where available, click the “ ” icon in the title bar, then click the item you want help on. Right-click a help topic for a pop-up menu that lets you print or copy it. (Some help topics are only available through context-sensitive help.
TV output With your Matrox card, you can use dual-TV-output cables instead of dual-monitor cables. With dual-TV-output cables, you can view or record your displays with TVs or video recorders. While using TV output, all your displays use TV output settings. If you want to use this feature and dual-TVoutput cables weren’t included with your Matrox product, you can purchase them separately (see http://shopmatrox.com). Dual-TV-output cable This section describes how to use the TV output feature.
2 Replace your dual monitor cables a Disconnect any computer monitor connected to your dual-monitor cables. b Detach any dual-monitor cable from your Matrox card. c Attach your dual-TV-output cables to your Matrox graphics card.* Dual-TVoutput cable Dual-monitor cable 3 Connect video output TV or video recorder using composite video To connect to a TV or a video recorder, you’ll need a composite video (RCA) or S-video cable.
c Before viewing or recording video output directly from your computer, make sure your TV or video recorder is set up to use line input. For example, if your TV has a TV/VIDEO switch, set it to VIDEO; or if your video recorder has a TUNER/LINE switch, set it to LINE. Optionally, if you use the composite video and S-video connectors on your Matrox TV adapter, you can directly connect two different video devices at the same time.
Software setup If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view or record your display on your TV or video recorder. (To connect video devices to your computer, see page 14.) TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower refresh rates may result in more noticeable flicker. Note: Two TV standards are supported for TV output. The NTSC standard is used in North America and Japan, among other places.
Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide. Restarting in VGA mode What follows is information on how to restart your computer in VGA mode. Windows 2000/XP or NT 4.0 – 1 Restart your computer: Windows 2000/XP – Click Start Æ Shut Down Æ Restart Æ OK* to restart your computer. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) Windows NT 4.
2Cause There may be an unsupported graphics adapter in your computer. (For Matrox multi-display mode in Windows NT, all graphics cards in your computer must be Matrox cards supported by the display driver.) 1Solution If an unsupported graphics card is plugged into an expansion slot, remove it. 2Solution If a graphics adapter is built-in to your computer motherboard, your system may not have automatically disabled it when you inserted your Matrox card.
Problem 1Cause After the startup screen, or after display settings are changed, the screen image is garbled or unusable (blank screen, rolling or overlapping screen images) Analog monitors only – The Matrox display driver may be trying to use settings your monitor doesn’t support.
2Cause 1Solution 4 Restart your computer normally. 5 With the Matrox PowerDesk Monitor property sheet, select monitor settings for each display, then adjust your display settings. For more information, see the Matrox PowerDesk online documentation. 6 If necessary, restore your original display settings (see steps 2 and 3). Files on your system may have been deleted or corrupted.
4 After removing Matrox software, install the latest display driver for your Matrox graphics card. You may also need to reinstall other Matrox software. Note: Windows 2000/XP – You may need administrator rights to remove certain software. For more information, see Windows documentation. More information We provide additional information in help files. Note: Be sure to check for any last-minute release notes at the end of this manual and in the Matrox CD-ROM Readme file.
Extra troubleshooting Graphics The following troubleshooting items address problems related to graphics cards. Problem Can’t use Windows, Windows reports a configuration error, and/or can’t install or uninstall display driver Note: Windows 2000/XP or NT 4.0 – You may need administrator rights to install certain software. For more information, see Windows documentation. 1Cause 1Solution 2Cause The problem may be specific to the motherboard in your computer.
Note: To check if your monitor settings are properly selected: 1 Windows 2000/XP – Right-click your Windows desktop background, then click Properties Æ Settings Æ Advanced Æ Monitor. If you’re using multi-display mode, select a display before clicking Advanced. Windows NT 4.0 – Access the Matrox PowerDesk Monitor property sheet (see “Accessing PowerDesk property sheets”, page 9). If you’re using multi-display mode, select a display number.
Problem 1Cause 1Solution 3D and video programs don’t work Your computer or program may not work well with bus mastering. Disable bus mastering: (If you want to continue using bus mastering, see the other solutions.) Windows 2000/XP – 1 Access the Matrox PowerDesk Options property sheet (see “Accessing PowerDesk property sheets”, page 9). 2 Clear the Use bus mastering check box. 3 Click OK Æ OK Æ Yes to accept the changes. Windows NT 4.
3 1Solution Double-click the name of your Matrox display adapter to open a properties dialog box. The type of problem is displayed in the General tab Æ Device status area. Check also the Resources tab Æ Resource settings list for an Interrupt Request. Change settings in your computer BIOS setup utility. If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ to a VGA adapter, make sure they’re enabled.
4 Problem 1Cause From the Matrox monitor list, select the monitor model you’re using. If your monitor model doesn’t appear in the list, select a monitor that runs at 60 Hz at 640 × 480 (for example, Standard Monitor Types Æ Vesa 1024X768 @60Hz Æ Next). Follow the onscreen instructions to complete the selection. Using multiple displays under Windows 2000/XP or NT 4.0, program doesn’t work with main graphics card Your main graphics card may not be controlling your primary display.
2Cause The program you’re using may not work properly with systems using more than one display at a time. 1Solution An update may be available for the program you’re using. This update may fix problems this program has with multi-display systems. For more information, contact the software distributor for the program you’re using.
1Solution Install the latest unified display driver for your Matrox graphics cards. (A unified display driver supports more than one model of graphics card.) This driver is available on the Matrox Technical Support Web site (www.matrox.com/graphics/support). Make sure that the display driver supports all Matrox products in your computer. Install the display driver by running the setup program included with it.
2 Select a display and move it according to the physical position of the monitor it’s associated with. Note: In multi-display mode for Windows NT 4.0, you have limited control over the arrangement of your displays. For more information, see Matrox PowerDesk documentation. Problem 1Cause 1Solution Screen image defects appear, program doesn’t run properly, or Windows doesn’t work properly (example: mouse pointer not drawn properly) Some programs may not work properly with some Matrox acceleration.
3Solution If possible, update your Matrox display driver. Matrox makes new display drivers available on the Matrox Technical Support Web site (www.matrox.com/graphics/support). Note: If your Matrox product was provided by the manufacturer of your computer, check the Web site of that manufacturer for the latest display driver. A display driver provided by the manufacturer of your computer is more likely to be tested with your computer model.
Windows NT 4.0 – 4Cause 1 Access the Matrox PowerDesk Settings property sheet (see “Accessing PowerDesk property sheets”, page 9). 2 Move the Desktop area slider until the number of displays used matches the number of monitors connected, then click OK to accept your changes. (The display you disable must be the last one, if it’s not, to change your display configuration, see page 29.) The program window or dialog box may be somewhere off-screen.
Windows 2000/XP (PowerDesk 5.x) – Open program windows in display Use CenterPOPUP Windows 2000/XP (PowerDesk 2.x) – Open program windows Center dialog boxes and message boxes Windows NT 4.0 – Open program windows in display Center dialog boxes 3 Choose where you want the program window or dialog box to appear. For more information, see Matrox PowerDesk context-sensitive help.
Video The following troubleshooting items address problems related to video files. Problem Video file playback is jerky (skipping frames) Note: Jerky video file playback may be the result of slow playback or recording. Slow recording causes frames to be dropped (frames aren’t recorded). If jerky video is caused by frames that were dropped during recording, the problem can only be fixed by recapturing the video under better conditions. 1Cause 1Solution Your hard disk may be too slow.
Windows NT 4.0 – Install a DMA driver. For most computers, a DMA driver is available for Windows NT 4.0 (for example, the “PIIX Bus Master IDE” driver supports many computers). For more information on how to get this driver, contact your system vendor. 2Cause 1Solution 3Cause 1Solution Too many programs may be running (using up computer resources). Close other programs, including memory-resident programs like System Agent. Your display settings may be too high.
Problem 1Cause 1Solution Can’t view video Your display settings may be too high. Try lowering your display settings (resolution, color palette, and/or refresh rate). For information on changing display settings, see “Display setup”, page 9. Sound The following troubleshooting items address problems related to sound cards.
Windows XP – a Click Start Æ Settings* Æ Control Panel Æ Sound, Speech, and Audio Devices* Æ Sounds and Audio Devices. (* Depending on your configuration of Windows, this part of the step may not be necessary.) b Enable the “Place volume icon in the taskbar” check box. c Click OK. d Double-click the speaker icon on the taskbar. 2 Click Options Æ Properties. 3 Click the Recording button, enable all check boxes in the list box, then click OK.
Display information Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor). The display resolutions available depend on your Matrox graphics card, display driver, and software monitor settings. Different software monitor settings have different resolutions available to them.
Digital flat panel information Matrox G450 MMS products that support digital monitors are fully DVI 1.0 compliant.
Hardware information Features G450×2 MMS Matrox G450 Graphics chip model (256-bit DualBus) PCI bridge controller Hint HB4 or PLX HB4 RAMDAC Memory type 360 MHz (internal) DDR (Double Data Rate) SDRAM Card type # of displays supported (# of graphics chips) Memory # of dual-monitor cables (Part #: DL-CAB-DVI-I) # of DVI-to-HD15 adapters (Part #: DVI-I-VGA) Digital monitor support G450×4 MMS PCI (32-bit, 33 MHZ) 2 4 2 × MB 4 × MB 1 2 2 4 DVI DVI Technical features Supports PCI bus vers
Environmental specifications Minimum/maximum ambient operating temperatures: 0 to 55 °C Minimum/maximum storage temperature: -40 to 75 °C Maximum altitude for operation: 3,000 meters Maximum altitude for transport: 12,000 meters Operating humidity: 20 to 80% relative humidity (non-condensing) Storage humidity: 5 to 95% relative humidity (non-condensing) Digital flat panel information TMDS (Transition Minimized Differential Signaling) encoding based on the Silicon Image PanelLink s
Maximum card dimensions* ≤ 0.75 in. / ≤ 1.90 cm 6.5 in. / 16.51 cm 4.2 in. / 10.67 cm 0.325 in. / 0.826 cm * Pictured is a G450×4 MMS card.
Customer support Matrox Web Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Visit the Matrox Graphics Web site at www.matrox.com/graphics. Technical support Matrox values your business and offers professional support for your Matrox product. If your product was purchased through a Matrox dealer, contact your dealer for product support. This is the quickest and most effective method of technical assistance.
Driver and software download A more recent display driver may support more features and may offer increased capabilities (such as higher display resolutions). Matrox makes the latest display drivers, software, and system utilities available on the Matrox Technical Support Web site (www.matrox.com/graphics/en/support/drivers). View your warranty information Matrox makes warranty information available on the Matrox site (www.matrox.com/graphics/en/about/warranty).
Software license agreement Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations: 1. The license is for the original purchaser only, and is not transferable without written permission of Matrox. 2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser.
Index B BIOS 19, 26, 27 Installation Hardware 3–4 Overview 2 Software 8 C CD-ROM, Matrox 8 Connector Digital 7 LHF-60 6 IRQ 43–44, ??–44 D 9, 10, 24 34 Display DOS modes 14 Information 38 Primary 27 Technical support 25 4, 18, 25 Graphics Troubleshooting 4, 25, 40 9, 10, 24 23–33 46 Matrox G450 MMS – User Guide 38 3, 38 Video Troubleshooting 34–35 W R Hardware Acceleration 30 Information 2, 40–42 Installation 3–4 29 V VGA PowerDesk 9, 13 Property sheets 9 H U VESA 27, 38 Modes (
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USA Compliance statement FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
autres périphériques et la carte doivent être blindés. Ces produits ont été testés dans un système hôte typique compatible classe A. On suppose qu’ils présenteront la même compatibilité dans tout système compatible classe A. (Deutsch) Information für europäische Anwender – Konformitätserklärung Anmerkung für die Matrox Hardware-Produktunterstützung durch dieses Handbuch Diese Geräte entsprechen EC Direktive 89/336/EEC für ein digitales Gerät Klasse A.
(Deutsch) Information für europäische Anwender – Europäische Regelungen zu Elektround Elektronikaltgeräten (WEEE) Bitte wenden Sie sich an der Matrox-Website (www.matrox.com/environment/en/weee) für Recycling-Informationen. (Italiano) Informazioni per gli utenti europei – Direttiva sui rifiuti di apparecchiature elettriche ed elettroniche (RAEE) Si prega di riferirsi al sito Web Matrox (www.matrox.com/environment/en/weee) per le informazioni di riciclaggio.
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Disclaimer (English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
Matrox Graphics Inc. 1055 Saint Regis Boulevard Dorval, Quebec, Canada H9P 2T4 North America: 1-800-361-1408 International: (514) 822-6000 Email: graphics@matrox.com Web site: www.matrox.com/graphics Technical support: www.matrox.com/graphics/support To locate the sales office nearest you, visit www.matrox.
