User guide

Matrox Extio Series – User Guide 39
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Cause The program you’re using may not work properly with systems using more than one display
at a time.
1
Solution An update may be available for the program you’re using. This update may fix problems this
program has with multi-display systems. For more information, contact the software
distributor for the program you’re using.
2
Solution If you’re using multiple displays in independent mode, try using stretched mode instead.
Programs that don’t work in independent mode may work in stretched mode. For more
information, see Matrox PowerDesk help.
Problem Not all graphics hardware in the computer are fully supported
(Software doesn’t work with a certain graphics hardware, or another
graphics hardware doesn’t work at all)
1
Cause If you have different models of graphics hardware in your computer, your Matrox display
driver may not support all the graphics hardware in your computer.
1
Solution Under Windows 7/XP, you can use different XDDM display drivers for different products.
Software that depends on a specific display driver feature may not work if your graphics
hardware is using different display drivers. For more information, see “Selecting the proper
display driver”, page 20.
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Solution Disable or remove any graphics hardware not supported by the display driver you want to
use. If there’s graphics hardware built into the motherboard of your computer that’s not
supported by your software, see your system manual for information on how to disable this
graphics hardware.
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Cause Windows 7/Vista/XP – If the Windows method for display driver installation was used
(instead of running the setup program included with your Matrox display driver), the driver
may not be installed for all the graphics hardware it supports.
1
Solution Run the setup program included with the Matrox display driver. The setup program
automatically installs the display driver for each Matrox graphics hardware it supports.
Problem Screen image defects appear, program doesn’t run properly, or
Windows doesn’t work properly
(example: mouse pointer not drawn properly)
1
Cause Some programs may not work properly with some Matrox acceleration.
1
Solution Windows 7/Vista/XP – Disable Windows effects: