User guide

30 Matrox DualHead2Go – User Guide
3
Cause Your computer’s built-in graphics hardware may not be enabled.
1
Solution If graphics hardware is built into your computer motherboard, it may not be enabled. Check
your system manual for instructions on how to enable your computer’s built-in graphics
hardware.
Problem Matrox product isn’t automatically detected
1
Cause Your Matrox product may not support the selected display mode or the graphics hardware in
your computer.
1
Solution Make sure your Matrox product supports the selected display mode. For more information,
see “Product information”, page 36.
2
Solution Make sure your Matrox product supports your graphics hardware.
Problem No power indicator light (black)
1
Cause Your USB cable may not be properly
connected.
1
Solution Make sure your USB cable is properly connected.
2
Cause Your USB cable may not be connected to a powered USB port.
3
Solution Make sure your USB cable is connected to a powered USB port. If the USB port you’re
currently using isn’t powered, try using a different USB port.
Problem Power indicator light is red
1
Cause Your Matrox product may not support the selected display mode.
1
Solution Make sure your Matrox product supports the selected display mode. For more information,
see “Product information”, page 36.
Power
indicator
light
(DualHead2Go DP Edition shown)
Note: The powered USB port must be able to provide up to 2.5 W (5 VDC, up to 500 mA)
of power. For more information on powered USB ports, see your system manual.