User guide

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If you have display issues when starting Windows
• Other resolutions may work with Convert DVI, but only the resolutions
listed above have been tested and approved by Matrox for use with Convert
DVI.
If you have display issues when starting
Windows
After connecting Convert DVI and starting your computer, if your primary
display is black, has an incorrect resolution, or your system does not detect your
primary display, one of the issues in the following sections may be the cause.
If Convert DVI is connected to your primary DVI
output
If you connected Convert DVI to your display card’s primary DVI output (where
you would normally connect your main monitor), and the monitor you connected
to Convert DVI’s DVI output is black when you start your computer, Convert
DVI may be currently running in a 50 Hz display mode (for more information,
see “Specifying your Convert DVI display modes” on page 40). One of the
following procedures may resolve the issue:
• Adjust your display resolution:
a Disconnect Convert DVI from your computer’s primary DVI output, but
keep Convert DVI connected to your computer via the USB connection.
b Connect your monitor to your display card’s primary DVI output.
c Using your display card’s configuration utility, change your display
resolution to 1280×1024 @ 60 Hz (Convert DVI’s default 60 Hz
resolution).
d Disconnect your main monitor, reconnect Convert DVI to your display
card’s primary DVI output, and then connect your monitor to Convert
DVI’s DVI output. You should be able to see your desktop, and you can
further adjust your settings as needed.
• Reset Convert DVI to the default 60 Hz and 75 Hz display modes:
a Disconnect Convert DVI from your computer’s primary DVI output, but
keep Convert DVI connected to your computer via the USB connection.
b Connect your monitor to your display card’s primary output.
c Open the Convert DVI Control Panel, and then click Reset DVI Out on
any of the control panel’s pages. You will be prompted to restart your
computer.
d After you have restarted your computer, disconnect your monitor,
reconnect Convert DVI to your display card’s primary DVI output, and
then connect your monitor to Convert DVI’s DVI output. You should be